Service Advisor

Northern Roads Auto Group

$65K — $105K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience as a Service Advisor or in customer service/sales
  • Proven ability to deliver exceptional customer experiences
  • Strong understanding of service and parts sales
  • Effective communication skills, both with customers and technicians
  • Ability to thrive in a high-paced environment
  • Desire for long-term career growth

Responsibilities

  • Greet customers and manage their full service experience from beginning to end
  • Communicate vehicle concerns and service recommendations clearly
  • Prepare detailed and accurate repair orders
  • Coordinate with technicians for efficient workflow
  • Provide timely updates to customers during the repair process
  • Review completed work for accuracy before vehicle handover
  • Upsell recommended services transparently and professionally

Benefits

  • Access to a state-of-the-art service and parts facility
  • Opportunity for significant earnings based on performance
  • Support for high production and modern diagnostics
  • Possibility of career growth within an expanding dealership
  • Training for high-energy candidates with potential
Full Job Description
SERVICE ADVISOR - A New Type of Dealership Role

Top Advisors - Read This

If you're a high-performing Service Advisor and feel like your current dealership is limiting what you can earn or accomplish, this may be the opportunity you've been waiting for.

Northern Roads Auto Group is expanding, and Cardinal Kia is building one of the most advanced Kia service & parts facilities in Canada. This role is designed for people who want to earn more, do more, and grow faster.

Our state-of-the-art Cardinal Kia service facility will feature:
  • 16 mechanical service bays
  • Full on-site body shop
  • High-volume drive-through service reception
  • Hunter Quick Check inspection technology
  • Advanced diagnostic tools and service technology
  • Canada's first EV Canopy with 12 charging stations


This facility is being designed to support high production, modern diagnostics, and advisor success.

Compensation: $65,000 - $105,000+ annually

Top performers with strong customer retention and sales ability can exceed this.

We are looking for professionals who:
  • Take pride in delivering exceptional customer experiences
  • Understand how to identify maintenance opportunities honestly
  • Are comfortable selling both service and parts solutions
  • Communicate effectively with technicians and customers
  • Thrive in a fast-paced environment
  • Want long-term career growth


Previous experience as a Service Advisor, or strong customer service / sales professional is welcomed.

We are also open to training the right high-energy candidate.

What you will do:
  • Greet customers and manage the full service experience from check-in to delivery
  • Clearly communicate vehicle concerns and service recommendations
  • Prepare accurate repair orders and ensure all details are documented properly
  • Coordinate with technicians to ensure timely and efficient workflow
  • Provide updates to customers throughout the repair process
  • Review completed work and ensure accuracy before vehicle delivery
  • Upsell recommended services in a transparent and professional manner
  • Handle customer concerns with professionalism and problem-solving focus


Confidential conversations welcome. Apply today and take the next step in your career.

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