Service Advisor
Pfaff Subaru, Guelph, ON N1K 0A4
You will provide top-notch customer service, develop an understanding on the repair process, and handle all customer inquiries or complaints. If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, apply now and become an essential part of our team!
Duties and Responsibilities - Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
- Responds to customer's inquiries in a timely and accurate manner according to the policy of the dealership.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Creates/opens work orders for new customers and service; closes orders as appropriate.
- Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
- Provides quotes or estimates to customers regarding service needed.
- Advises customers of current status of their vehicle as well as any additional work that may be required.
- Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.
Skills and Qualifications - Experience in automotive field.
- 1-2 years of experience as Service Advisor is an asset.
- Valid Driver's License and a clean driver's abstract.
The Rewards:- Competitive Compensation - whether you are working in sales, service, parts, or in a support function, we offer a competitive compensation package. Starting salary $65,000 - $98,000 plus performance based bonus
- Health Benefits - full-time employees have access to health, dental, long-term disability and life insurance.
- Track Days and Team/Store Events - aligned with one of core values, Have Fun! we have annual track days and store events to bring everyone together
- Growth Potential - we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.
- Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.
This is an existing vacancy.
We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.
Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process
