THE ROLEAs a
Service Account Manager (SAM), you will be the strategic architect of the customer experience for Everpure's most enterprise-level accounts. Your mission is to transform complex service requirements into seamless value realization, acting as a high-impact advocate who bridges the gap between our customers and our internal Engineering, Sales, and Support teams. By deeply understanding your customers' environments, you will proactively drive system health and personalize their journey on the Everpure Platform. This is a high-visibility role where your ability to cultivate trusted relationships directly ensures long-term loyalty and business growth.
WHAT YOU'LL DO- Orchestrate Global Service Delivery: Own the end-to-end service relationship for strategic accounts, overseeing onboarding, support engagements, and capacity planning to ensure customers maximize the ROI of their Everpure investment.
- Drive Proactive Incident Management: Reduce support friction by identifying technical risks and delivering comprehensive root cause analyses (RCA) and resolution strategies that maintain optimal system health and uptime.
- Act as a Strategic Advocate: Serve as the primary conduit between the customer and Everpure's product leadership, translating customer feedback into actionable insights for Product Management and Engineering to influence future roadmaps.
- Execute Strategic Business Reviews: Lead quarterly operational and executive management reviews that align Everpure's technology with the customer's business priorities, driving increased contract value and long-term brand advocacy.
- Facilitate Operational Excellence: Coordinate complex implementations and migrations within change control windows, ensuring high-quality deployments that meet rigorous enterprise standards.
WHAT YOU BRING- Experience: 3+ years of relevant experience (customer-facing, large accounts, industry related)
- Strategic Relationship Management: Demonstrated ability to influence cross-functional stakeholders and navigate matrixed environments to drive customer success and resolve critical escalations at the executive level.
- Communication & Presentation Excellence: Mastery in articulating complex technical issues to both technical and non-technical audiences, with a focus on translating technical performance into clear business impact.
- Project & Change Leadership: Expert organizational and project management skills, with the ability to manage multiple high-stakes accounts while coordinating technical implementations and risk assessments.
- Industry & Domain Expertise: Proficient understanding of data storage, cloud infrastructure, or adjacent enterprise IT sectors, enabling you to provide best-practice guidance on environment health and roadmap initiatives.
- Customer Relationship Management: Periodic travel to customer sites for in-person meetings. Travel requirements will vary based on customer assignments, and may be up to 30% in EMEA and APJ regions, up to 15% on average for AMS.
#LI-REMOTE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$93,000-$140,000 USD
WHAT YOU CAN EXPECT FROM US:- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
