Andritz Group

Service Account Manager

Andritz Group$110K — $130K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • B.S. in Engineering, preferably Chemical or Mechanical, or equivalent experience.
  • Demonstrated success in sales and/or service roles.
  • Preferred experience in the pulp and paper industry.
  • Established regional customer relationships in pulp and paper.
  • Strong interpersonal communication skills in English.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

  • Sell products in the Pulp Service Business across various process areas like Wood Yard and Boilers.
  • Regularly visit customers in Washington, Oregon, Idaho, and Wyoming.
  • Identify and generate new sales opportunities during customer visits.
  • Follow up on existing quotes and manage intelligence in CRM.
  • Maintain communication with product group personnel on sales opportunities.
  • Support final negotiations to secure orders.
  • Develop and maintain customer relationships in Engineering, Maintenance, and Operations.

Benefits

  • Opportunity to work at the forefront of future engineering technologies.
  • Exposure to a globally leading supplier across multiple industries.
  • Potential for professional growth and relationship building in a niche sector.
  • Participation in industry conferences and seminars.
  • Emphasis on customer satisfaction and problem resolution.
Full Job Description


EDUCATION AND EXPERIENCE

Qualifications:
  • B.S. degree in Engineering (CHE or ME preferred), or equivalent experience.
  • Proven success in sales and/or service.
  • Experience in the pulp & paper industry preferred.
  • Established relationships with pulp & paper customers in the region is a plus.
  • Strong intrapersonal skills and ability to communicate effectively in English.
  • Excellent organizational skills and the ability to multitask.
  • Fluent in Word, Excel, Outlook, and PowerPoint.


PRINCIPAL DUTIES

Major responsibilities are listed but not necessarily limited to the following duties:

Sales:
  • Responsible for selling products for Pulp Service Business in the following process areas: Wood Yard, Cooking, Lime Kiln, Recausticizing, Evaporators, Power and Recovery Boiler Areas, and Automation.
  • Visit customers in Washington, Oregon, Idaho and Wyoming on a regular cycle.
  • Identify existing sales opportunities and generate new opportunities during each visit.
  • Follow-up on existing quotes by gathering intelligence on ANDRITZ offerings such as technical preferences, competition, pricing, and decision timing. Enter and manage this information in the web-based CRM tool.
  • Maintain active communications with product group personnel regarding all opportunities.
  • Participate and support final negotiations to obtain orders.

Customer Relations:
  • Continuously develop and maintain contacts in Engineering, Maintenance, and Operations.
  • Maintain customer satisfaction by ensuring all issues are identified and resolved.
  • Coordinate, schedule, and participate in presentations for specific project opportunities as well as for general technology updates.
  • Participate in Digester Seminars, BLRBAC, and other industry conferences.

Other Responsibilities:
  • Accountable for territory sales forecasts, budgets, and cost controls.
  • Develop strategic plans for increasing sales in accounts in the territory.
  • Document and communicate mill visits in writing through Customer Interaction Center in timely manner.
  • Salary Range: $110,000 to $130,000 USD dependent upon experience.

Requisition ID: 20424

About Andritz Group

Andritz Group is an Austrian technology company that provides systems, equipment, and services for various industries, including pulp and paper, hydropower, metals, and separation. The company was founded in 1852 and has since grown to become a global leader in its field, with operations in over 40 countries and more than 29,000 employees. Andritz Group is committed to sustainability and has implemented various initiatives to reduce its environmental impact, including the use of renewable energy sources and the development of eco-friendly products. In 2019, the company generated revenues of over 6.7 billion euros.
Learn more about Andritz Group
Size
29,000 employees
Industry

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