What We're Looking For:
In this role, you will learn how Zebra infrastructure solutions enable IT and business execution, while gaining an understanding for the fundamentals of IT applications, Security Operations, and Server & Storage Engineering. This role will work under the direction of a more senior team member who is proficient in this area.
Objective

The primary focus of this role is to bridge the gap between business strategy and technical execution, by designing and deploying infrastructure which meets business solution requirements while adhering to Zebra IT standards (with an emphasis on cloud enablement and zero-trust security). This entails generating scalable and secure architecture across our global IT ecosystems, establishing standard blueprints for application-focused infrastructure design, and guiding engineering teams to bring complex digital platforms to life. An additional responsibility of this role is to drive the ongoing alignment of existing application infrastructure with our compute and OS lifecycle processes, while actively facilitating the design and streamlining of these processes.

Opportunities

In this role, you will learn how Zebra infrastructure solutions enable IT and business execution, while gaining an understanding for the fundamentals of IT applications, Security Operations, and Server & Storage Engineering. This role will work under the direction of a more senior team member who is proficient in this area.

Responsibilities

• Solution Engineering Architect Collaboration: Partners with IT Solution Architects to validate that server and storage infrastructure designs align with the overall technical vision as well as security and capacity requirements. Collaborates on evaluating end-to-end solution cost, assessing infrastructure risks for new deployments, and ensuring seamless integration with existing Infrastructure.
• Service Intake Process (SIP): Actively manages preliminary server intake requests and assists with the operational execution of SIP processes
• Service Level Objective (SLO) Metric and Reporting: Generate quarterly SLO reports for SIP requests to verify that operational targets are met. Perform monthly/quarterly End of Life (EOL) and SIP reporting.
• Backup SIP Coverage: Lead the architectural and SIP meetings when the designated SIP manager or coordinators are out of the office.
• AI and Automation: Leverage AI and automation to reduce manual efforts for SIP and EOL processes and documentation.
• End-of-Life (EOL) Process Lead: Coordinate with business units on the decommissioning of aging IT supported systems.

Qualifications

• Bachelors Degree. Equivalent experience will be accepted in lieu of a bachelors degree
• 2+ years of related experience
• Excel analysis and data management (e.g., pivot tables, lookup functions)
• Visio diagram creation and shape manipulation
• Cross-platform expertise in Linux and Windows (virtual and physical) server infrastructure design and system requirements
• Familiarity with cloud platforms (e.g., GCP, AWS, Azure) and serverless containers (e.g., GKE, Cloud Run, EKS, AKS)
• General understanding of network topologies, routing, and communication protocols (e.g., TCP/IP, DNS, load balancing) in relation to server connectivity and application hosting
• Solid foundation in Enterprise security architecture
• Experience using AI for workflow automation
• Excel analysis and data management (e.g., pivot tables, lookup functions)

• Visio diagram creation and shape manipulation
• Cross-platform expertise in Linux and Windows (virtual and physical) server infrastructure design and system requirements
• Familiarity with cloud platforms (e.g., GCP, AWS, Azure) and serverless containers (e.g., GKE, Cloud Run, EKS, AKS)
• General understanding of network topologies, routing, and communication protocols (e.g., TCP/IP, DNS, load balancing) in relation to server connectivity and application hosting
• Solid foundation in Enterprise security architecture
• Experience using AI for workflow automation

Preferred Qualifications:

• Strong organization and documentation skills
• Excellent communication across technical and non-technical audiences
• Flexible in a fast-paced dynamic environment with shifting roles and responsibilities
• Strong learning agility
• Being able to work autonomously
• Natural disposition for analytical inquiry
• Focus on continuous improvement & innovation
• Ability to analyze underlying rationale of existing processes and optimize workflows
• Passionate about exploring emerging trends and driving operational improvements

Pay Range:
$76,640.00 - $114,960.00 Annual

Incentive Compensation:
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.