As a Senior Workplace Operations Coordinator, you will be the heart of our New York office environment, creating a welcoming, efficient, and supportive experience for employees and visitors alike.
This role is responsible for day-to-day office operations, vendor management, workplace experience programming, and facilities coordination. You'll partner cross-functionally with People, IT, and Facilities to support a seamless, high-quality, and positive work environment.
You'll also provide light administrative and coordination support to the People team as needed, making this a great opportunity for someone who is excited about workplace experience and interested in building broader exposure to People operations over time.
Depending on site office capacity, this role requires a minimum of four days a week in-office.
Getting started- We want you to feel like part of the team early on!
- Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
- We're excited for you to learn, grow, and contribute right away!
- We trust that you'll bring experience and knowledge that will uplift and uplevel the team, but we don't expect you to know everything on Day 1.
In your role, you'll...Office Management & Employee Experience- Exceptional Service: Greet employees and visitors with warmth and professionalism, creating an office environment that feels welcoming, polished, and approachable.
- Relationship Building: Build trust across the office by being a visible, accessible, and reliable point of contact for workplace questions, needs, and feedback.
- Communications: Monitor and respond to workplace-related messages across internal platforms with clarity, responsiveness, and strong solution-orientation & customer service mindset.
- Ticketing & Logistics: Manage day-to-day office needs and internal requests clearly and efficiently, exercising good judgment and helping ensure timely follow-through.
- Process Improvement: Use your frontline perspective to identify opportunities to improve workplace and employee-facing processes, helping us scale thoughtful and efficient ways of working.
- Culture & Atmosphere: Help set the tone for the office by fostering a positive, professional, and inclusive environment where people feel supported and excited to be onsite.
Workplace Experience & Programming- Culture Building Programming: Plan and execute on-site experiences and events that strengthen company culture and employee engagement.
- Food & Beverage: Oversee the lunch program and snack offerings in partnership with vendors, focusing on quality, employee feedback, and continuous improvement.
- Onboarding & Recruiting Support: Assist with candidate interviews and new hire onboarding by coordinating logistics and helping visitors and new hires feel oriented to the office, its amenities, and resources.
- People Team Administrative Support: Provide light administrative and coordination support for People team workflows and projects as needed.
- Cross-Functional Coordination: Partner closely with teammates across People, IT, Facilities, Food & Beverage and other functions to support a smooth and thoughtful employee experience.
Facilities & Space Planning- Operational Excellence: Conduct regular walk-throughs of the office, kitchens, and common spaces to ensure cleanliness, functionality, and a consistently high standard of presentation.
- Property Management & Maintenance: Liaise with onsite landlord or property management, pass along building-related communications, escalate issues when relevant, and coordinate ongoing maintenance needs.
- Space Utility: Support seating plans and own the execution of workplace systems and processes that help the office run smoothly.
- Safety: Serve as a point of contact for on-site emergencies and help maintain updated safety procedures and emergency response plans.
Vendor & Tech Support- Vendor Relations: Build and maintain strong relationships with local vendors to support office maintenance and operational needs.
- IT Collaboration: Partner with IT to troubleshoot workplace tech issues, track equipment inventory, and support infrastructure projects as needed.
About you- Experience: You have 2+ years of office management, workplace operations, facilities, event programming, hospitality, employee experience, people operations or similarly relevant experience.
- Autonomy & Execution: You're able to independently manage day-to-day responsibilities with strong attention to detail, sound judgment, and a sense of urgency.
- Customer Service Orientation: You're a clear, fast, and friendly communicator who enjoys helping people and knows how to create a professional, positive experience.
- Presence & Approachability: You're someone people naturally feel comfortable coming to for help. You bring a calm, polished, and service-oriented presence to the workplace.
- Prioritization & Problem-Solving: You can balance recurring operational responsibilities with new requests, and you know when to escalate, problem-solve, or adjust priorities.
- Collaboration: You enjoy working cross-functionally and building strong partnerships with teammates across People, IT, Facilities, and other teams.
- Tech Savvy: You're comfortable with Google Workspace and able to learn new tools and systems quickly.
- Physicality: You're able to lift 25-30 lbs and comfortable using basic tools and equipment for office upkeep.
Benefits- The expected hourly rate range for this role is between $42.79 - $53.85. The final offered hourly rate will be dependent upon many factors including the candidate's experience and skills. The role's compensation is subject to change in the future.
- Equity program
- 401(k) retirement plan with company matching
- Health, dental, and vision
- Flexible Spending Accounts for health and dependent care expenses
- Paid parental leave and approximately 10 days (80 hours) per year of sick leave
- Seventeen paid vacation days plus 11 federal holidays
- Membership to Modern Health to help employees prioritize mental health and wellness
- Annual allocation for Learning & Development opportunities and applicable professional membership dues
- Company-sponsored life and disability insurance
Perks- Work in our midtown New York office
- Monthly home internet reimbursement
- Select your preference of hardware (Mac or PC) and customize your desk setup
- Enjoy a wide variety of snacks and beverages in the office
- Bond over company-wide out-of-the-box events and fun activities with your team
- Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
- Take advantage of learning and career development opportunities
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