About the Role

American Global has an exciting and growing opportunity to join our team as a Senior Workers' Comp Advocate. This is a highly visible role working with clients, insurance carriers, and our internal team. We are looking to add a passionate, talented individual who will help our growing claims department deliver exceptional customer service to our clients.

Key Responsibilities Include: 

• Support claims team with day-to-day monitoring of claims activities of carriers and third-party administrators 

• Facilitate claim reviews with clients and/or insurance carriers when needed 

• Partner with client legal counsel on coverage, claims and strategy for settlement 

• Facilitate periodic claim reviews with clients and/or insurance carrier focusing on reserving practices, strategy and resolution 

• Analyze claim information for frequency and severity trends and assist clients in implementing risk-management processes and/or connecting them with resources to improve claim outcomes 

• Analyze new & existing losses, with focus on client claim advocacy, including investigation, reserving & litigation management. Develop appropriate resolution plans aimed at bringing claims to satisfactory conclusions based on findings. 

• Provide support and training to client insurance and field staff on claims process, investigations, labor law issues, and litigation matters including current case law relative to their claims 

• Assist in training of Claims Associates 

• Drive and execute the claims onboarding for new American Global accounts and document key discussion points  

• Compile and/or approve complete, accurate and timely submissions and deliver to underwriters 

• Provide persuasive advocacy on all reservation of rights & denials in order to maximize available coverage 

• Cultivate local and regional relationships with claim trading partners to support company visibility and credibility in the construction insurance marketplace. 

• Maintain ongoing communication with internal and external partners to ensure a high-level of customer service 

• Additional responsibilities as required 

Skills & Experience That Lead to Success: 

• Minimum 7 to 12+ years of experience direct handling of Workers' Compensation claims at an insurance carrier, TPA or brokerage 

• Bachelor’s Degree preferred or related work experience

• Proficient understanding of risk transfer methods

• Excellent written and verbal communication skills

• Time Management / Prioritization

• Strong attention to detail

• Demonstrated problem solving, communication and presentation skills

• High level of professionalism

• Ability to embrace change and innovation as the industry evolves

Additional/Preferred Qualifications: 

• Maintain insurance license & CE requirements  

• Valid driver’s license and reliable transportation required 

• Ability to travel as required 

What You Can Expect From Us: 

• Comprehensive Benefits Package  

• Collaborative and innovative environment 

• Culture of continuous learning and professional development 

• Competitive salary package 

• 401k with above-average employer match of up to 5% of your salary 

• Leadership training and support

• Work/Life Balance (Summer Fridays, flexible work arrangements and mental health services)

• Education and Student Loan Assistance