Job DescriptionAbout the Team & Business Line:Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
Client Service Relationship Managers at a Senior Vice President level are responsible for managing assigned client portfolios either as local or regional relationship leads or as part of a global client account team.
ResponsibilitiesYour Role:- Deep expertise in private credit fund administration, credit investment operations, loan servicing, or credit middle-office functions gained within a fund administrator, asset manager, private credit platform, or lending institution.
- Strong understanding of private credit structures, including direct lending, opportunistic credit, distressed debt, structured credit, CLOs, specialty finance, and NAV, subscription, and asset-level financing arrangements.
- Demonstrated experience supporting both IBOR and ABOR operating models, including loan lifecycle events, complex accruals, PIK interest, fee calculations, leverage facilities, portfolio valuation, and investor reporting requirements.
- Comprehensive understanding of the end-to-end loan lifecycle, including trade capture, funding, settlements, corporate actions, restructurings, amendments, paydowns, and covenant monitoring.
- Ability to engage credibly with portfolio managers, credit CFOs, operations leaders, and treasury teams on fund structures, portfolio performance, financing arrangements, and operational challenges.
- Experience overseeing operational delivery for complex private credit funds, including leveraged structures, multi-jurisdictional vehicles, warehouse facilities, and scaled institutional managers.
- Manage a portfolio of clients as the primary relationship contact or as part of a broader global account team.
- Represent Citco to the client across relevant products, services, regions and segments.
- Build strong relationships with client stakeholders and maintain regular engagement.
- Understand each client's business priorities, operating model, service needs and relationship expectations.
- Identify client needs and coordinate the development and delivery of client-ready solutions using Citco's global capabilities.
- Partner with Product, Operations, Technology and Business Development to execute client priorities and deliver agreed outcomes.
- Prepare for client meetings, service reviews and business reviews through effective planning, internal coordination and follow-up.
- Capture client feedback, service challenges and emerging requirements, and communicate these to relevant internal teams.
- Support the development and maintenance of client account plans.
- Identify opportunities for revenue retention, growth, product expansion and service enhancement.
- Monitor client satisfaction and escalate material relationship, service or commercial risks.
- Act as the relationship lead during significant client issues or escalations, ensuring appropriate communication, follow-up and resolution.
- Engage with management to support account growth, issue resolution and strategic client planning.
- Support the rollout of relevant campaigns and strategic initiatives to assigned clients.
QualificationsAbout You:- You have 10 -12 years of experience in client service and managing client relationships of an alternative asset manager at a fund administrator or other similar service provider.
- You have skills in negotiation, business planning and budgeting, margin analysis and technical accounting.
- You have strong leadership skills
- You have project management skills with attention to detail and proven ability to multi-task.
- You have strong written and verbal communication skills.
- You have a Bachelor's Degree in Accounting or similar fields
- CPA designation a plus
Salary Range: USD 215,000 - 285,000
Our BenefitsYour well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.
Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.
