Job Description

We're seeking a future team member for the role of Senior Vice President, Client Processing Manager to join our Conventional Trust team. This role is located in Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

• Manages Client Processing activities through other managers or a large team of senior professionals.
• Oversees all aspects of client account support, including solicitation, inquiries, transactional processing, and problem resolution.
• Acts as a top-level escalation point for external clients when issues remain unresolved at lower support levels.
• Ensures work volume meets established product and service standards, exceeds quality expectations, and is appropriately reviewed and documented.
• Identifies and implements process improvements to enhance efficiency and improve the experience for clients and stakeholders.
• Recruits, leads, motivates, and develops staff to maximize individual contribution, support professional growth, and foster strong team collaboration.
• Provides input into departmental budgets and planning activities.
• May develop business plans for team or group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of broader team objectives.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience required.
• Advanced or graduate degree preferred.
• 7-10 years of total work experience preferred.
• 1-3 years of management experience preferred.
• Experience in brokerage processing preferred.
• Applicable local or regional licenses and certifications required, as applicable to the business.

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.