The Senior UX/UI Product Designer leads user experience and interface design for a large-scale Salesforce-based service modernization effort supporting a state motor vehicles agency client. This role brings hundreds of legacy transaction flows into a single consistent set of user interface patterns built on the Salesforce Lightning Design System (SLDS), and establishes the design system standards that multiple development teams build against. Work spans user research, qualitative analysis and synthesis, interaction design, and accessibility compliance.

This position is remote eligible.

Must be eligible to work in the United States. No sponsorships are available at this time.

Essential Duties

• Designs user interface and user experience solutions using the Salesforce Lightning Design System (SLDS) as the governing design framework
• Normalizes large volumes of existing transaction flows into consistent, reusable user interface patterns
• Creates, maintains, and governs a design system used simultaneously by multiple independent development teams
• Conducts user research and translates findings into design decisions through qualitative analysis and synthesis
• Produces interaction designs, wireframes, prototypes, and specifications that development teams implement directly
• Applies digital accessibility standards throughout design work and reviews interfaces for accessibility compliance
• Documents design patterns, component usage, and governance decisions so standards are applied consistently across teams
• Partners with product, business, and engineering stakeholders to align design direction with functional and technical requirements
• Reviews implemented interfaces against design system standards and identifies deviations for correction
• Provides design guidance and pattern-level direction to other designers and development teams working within the system

Requirements

Required Skills

• Minimum of two years of full-time equivalent experience with the Salesforce Lightning Design System (SLDS). General Salesforce platform or Salesforce Marketing Cloud experience does not satisfy this requirement.
• Minimum of one successfully completed project, defined as a project that achieved full implementation and is operationally complete, normalizing approximately 200 flows into consistent user interface patterns.
• Demonstrated experience creating, maintaining, and governing a design system used by multiple independent development teams at the same time.
• Working knowledge of digital accessibility standards and their application in interface design.
• Ability to document all cited project experience with start and end dates, detailed descriptions of relevant work, and reachable professional references for client compliance verification.

Preferred Qualifications

• Salesforce Certified User Experience Designer credential, with a copy of the certification available.
• International Association of Accessibility Professionals (IAAP) Certified Professional in Accessibility Core Competencies (CPACC) or Web Accessibility Specialist (WAS) certification, with a copy of the certification available.
• Prior experience supporting a state department of motor vehicles or comparable state agency engagement.

Education and Experience

• Bachelor's degree, or an equivalent combination of education and experience. Qualifying experience may substitute for the degree on a year for year basis.
• Three or more years of experience in digital design, user research, qualitative analysis and synthesis, and interaction design.
• All cited experience must have occurred within the last fifteen years and must be documentable in full-time month equivalents.

Physical Requirements and Environmental Conditions

An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus. This position requires the ability to occasionally lift up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.