Senior User Researcher IILocation:-Palo Alto,CAThe OpportunityWe are growing our research team! We are looking for a highly-skilled Senior User Researcher to lead and take ownership of meaningful, strategic and impactful research that can help us drive towards making Rubrik a benchmark for enterprise design.
We're a close-knit, collaborative group, guided by a highly iterative user-centered design process. Combining research, data, and thoughtful critique, as a researcher you will help discover needs and solve fundamental problems that impact how organizations around the world manage and protect their data. In this role, you will champion the voice of the customer throughout the entire product and design lifecycle. Your responsibilities will involve engaging directly with customers to understand their needs, defining user personas and use cases, and applying a variety of research methods to gather insights. Your research work will encompass formative inquiries, evaluative studies, rigorous usability testing, and data analytics. A key aspect of your work will be to synthesize your findings into actionable recommendations and communicate them through impactful artifacts to drive customer adoption and product success. Collaborating closely with product managers and designers, you will influence product strategy and validate design concepts through usability testing and behavioral data analysis.
What you will do- Champion End-to-End User Research: You'll drive the entire research lifecycle by defining, planning, and executing studies to build a deep, empathetic understanding of customer needs. This includes identifying research goals, selecting appropriate qualitative or quantitative methods, and advocating for a consumer-grade user experience backed by a strong portfolio of impactful work.
- Collaborate to Build a Strategic Roadmap: Working in close partnership with product design, development, and product teams, you will identify key research topics and build a research roadmap. You'll be responsible for communicating this plan regularly to ensure it remains relevant and aligned with team priorities.
- Synthesize Data into Actionable Insights: A core function is to analyze and synthesize research findings into clear design and product recommendations. You will also develop metrics to measure user experience quality, effectively communicating results to influence decisions and advocate on behalf of the customer.
- Execute with Methodological Rigor: You must possess the ability to independently select the correct methodological framework for any given research question. This includes managing all logistics, from participant recruitment to scheduling, while effectively navigating shifting priorities and time constraints.
- Integrate AI into Workflows: You are expected to have experience with critically evaluating and incorporating AI into your workflows. This includes leveraging AI-powered tools, automating workflows, and analyzing AI-driven insights to enhance problem-solving and decision-making within your role.
What you will bring- A degree (B.A., B.S., M.S., Ph.D.) in Human Factors, Cognitive Psychology, HCI, or a related discipline, or equivalent demonstrated expertise in an applied UX research role.
- 7+ years of work experience conducting customer-centered research.
- End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting and analytical tools) across multiple product areas.
- Deep knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design.
- Excellent communication skills, both written and verbal.
- Experience in enterprise or B2B software is a plus, but not required-what matters most is your willingness to learn new technical concepts quickly and your proactive attitude.
- A strong team player who enjoys working in international, cross time-zone, cross-functional product teams and actively shaping UX strategies.
- Ability to drive vision and strategy discussions through research by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.
If you are ready to embrace the rewarding challenge of setting the bar for industry-leading user experience, this could be the role for you. Please send your resume and user research portfolio to [redacted]#LI-NM2
The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US Pay Range
$175,000-$262,600 USD
