Responsibilities & QualificationsRESPONSIBILITIES
- Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
- Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
- Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
- Perform configuration management and develop supporting documentation.
- Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community.
REQUIRED QUALIFICATIONS
- Candidates must have 4 + years strong operation support experience with Windows Server 2019 or greater
- Experience with Windows Server Management and Vulnerability Remediation Patching
- 5 + years operations support experience with MDM design and implementation desired
- Candidate must have 4+ years operations support experience with Workspace One UEM
- mobile device platform
- Candidates submitted for this task should be available to work on a flexible schedule and
- participate in 24x7 on-call technical support.
- Adaptability to shifting priorities in a highly regulated environment.
- Ability to work effectively in a fast-paced, highly regulated federal environment.
- Strong attention to detail and commitment to maintaining the accuracy of ticket tracking and resolution records.
PREFERRED QUALIFICATIONS
- Knowledge of and demonstrated experience with the following technology is a plus:
- Workspace One UEM
- Workspace One Access
- Microsoft Office 365 applications
- Microsoft Active Directory
Overview
We are seeking a highly motivated and experienced Sr. Unified Endpoint Management (UEM) Engineer to join our team supporting the US House of Representatives H-TAP Contract. Through the H-TAP contract, TekSynap provides the The Office of the Chief Administrative Officer (CAO) House Information Resources (HIR) Information Technology Customer Solutions (ITCS) Unified Endpoint Management Directorate with IT Support Staffing.
The UEM Mobile Support Engineer will work directly with the ITCS Unified EndpointManagement (UEM) Team Branch performing the following duties:
- Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments.
- Provide support for mobile applications such as Office 365 as needed.
- Perform configuration management, technical support, application support and corresponding documentation.
- Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Washington, DC
- Type of environment: On-site support
- Noise level: Low
- Work schedule: Schedule is day shift Monday 6 Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Candidate must be able to work core (8:30am 6 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance.
- *Note: Candidate must be able to work from home/remote when requested by COTR using House supplied equipment. Candidate must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities. If the candidate has reliable high-speed internet, the work can be completed off-site (home) using supplied laptop(s).
- Amount of Travel: Less than 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.
The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
WAGE INFORMATION
Target salary range: $85,000.00 - $100,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual9s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.
