A career as a Senior Transformation Advisor on the Transformation team at the Customer experience Centre (CEC) at National Bank means acting as a strategic leader in the transformation, with a particular focus on leveraging AI and emerging technologies to generate organisational value.
Your role: - Lead major transformation initiatives, including designing and delivering AI-based solutions.
- Define and deliver the strategic vision for the transformation of contact centres by integrating automation, AI and SaaS solutions.
- Lead and influence senior stakeholders (business lines, it, executives) in prioritising and implementing initiatives.
- Be responsible for delivering transformation and AI projects from end to end, including framing, execution and adoption.
- Coach and guide teams on best practises in AI transformation, innovation and exploitation.
- Ensure rigourous governance of initiatives (monitoring of benefits, risks, dependencies).
- Identify and implement opportunities to create value (reduce costs, improve the client experience, operational efficiency).
- Collaborate with multidisciplinary teams and play a cross-sector leadership role.
Your team: The CEC Transformation team is made up of experts who work agile, proactive and collaborative to transform contact centres, with a strong focus on integrating AI and advanced technologies.
Prerequisites: - Relevant university degree and 10+ years of experience
- Proven experience in leadership in organisational transformation.
- Significant experience delivering transformation projects and AI projects (e.g., automation, conversational AI, advanced analytics).
- Strong ability to influence and engage at an executive level.
- Experience in managing complex programs and multidisciplinary environments.
- In-depth understanding of AI technologies, data and digital platforms.
- Experience in change management and large-scale adoption.
Languages: English, French
Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
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Change Communications Stakeholder Management Influence others Transformational Change Strategic Leadership
Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
