NICE Ltd.

Senior Traffic Management, CX

NICE Ltd. • $90K — $120K *
Sandy, UT 84092In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Telecommunications or Information Systems Management or equivalent experience
  • 3+ years in TDM and SIP networks at the enterprise or carrier level
  • Strong understanding of LAN/WAN technologies and VOIP capacity planning
  • Expertise in SIP Trunks and session border controllers
  • Hands-on experience with circuit configuration and testing
  • Proficient in voice protocols like SIP, H323, and MGCP
  • Skilled in analyzing call traces and troubleshooting telephony issues

Responsibilities

  • Build and manage routing schemes for Toll-Free and Termination traffic
  • Monitor traffic to ensure it meets expected routes and troubleshoot issues
  • Address carrier routing issues including cost analysis and service restoration
  • Provide carrier traffic forecasts to manage network demands
  • Collaborate with vendors on problem resolution and updates
  • Support business partners with issues and project requests
  • Perform data profiling to identify anomalies and prevent revenue loss
  • Send monthly target rate profiles to carriers for competitive pricing
  • Monitor carrier traffic capacity and initiate necessary augments
  • Develop and maintain Power BI reports for data reporting
  • Act as a technical resource and potentially lead teams or projects

Benefits

  • Collaborative work environment with exposure to cutting-edge technologies
  • Opportunity to work with major telecommunications carriers
  • Potential for career growth within the organization
  • Access to professional development and training resources
  • Flexibility to work on diverse projects across the company
Full Job Description
So, what's the role all about?

The Lead, Traffic Management is responsible for managing voice traffic across NICE's voice network, ensuring optimal resource utilization. Expert in voice infrastructure, capable of troubleshooting and resolving complex network and telephony issues. Analyzes voice traffic and assists in planning and organizing related activities. Possesses deep knowledge of business applications and call flows.

How will you make an impact?
  • Builds and manages routing schemes for Toll-Free and Termination traffic to ensure efficient network performance.
  • Monitors traffic to ensure it meets expected routes, using reporting and troubleshooting to address issues.
  • Handles carrier routing issues, including risk mitigation, cost analysis, and restoration of services.
  • Provides carrier traffic forecasts to anticipate and manage network demands.
  • Collaborates with vendors for problem resolution and status updates.
  • Works with business partners to address issues, support projects, and handle work requests.
  • Performs data profiling to identify and correct anomalies, preventing revenue loss.
  • Sends monthly target rate profiles to carriers to secure competitive pricing.
  • Monitors carrier traffic capacity and initiates necessary augments.
  • Develops and maintains Microsoft Power BI reports and Telelink-7 for data reporting.
  • Process and load rate decks to Sonus/Ribbons SBCs for optimal routing.
  • Acts as a technical resource for colleagues and may lead teams or projects, particularly in complex situations.

Have you got what it takes?
  • Bachelor's Degree in Telecommunications, Information Systems Management, or equivalent work experience.
  • 3+ years of experience with TDM and SIP networks at the enterprise or carrier level.
  • Strong knowledge of LAN/WAN technologies and VOIP capacity planning.
  • Expertise in SIP Trunks, carrier trunking, centralized voice architecture, and session border controllers.
  • Hands-on experience with configuring and testing TDM and SIP circuits and equipment.
  • Proficient in voice protocols like SIP, H323, MGCP, and SCCP.
  • Skilled in troubleshooting SIP call issues, analyzing call traces, and resolving TDM/PSTN problems.
  • Experienced in voice traffic analysis, trunk recommendations, and proficient with MS Office and Visio.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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