Why This Role is ExcitingAs a Technical Writer at Optro, you will play a key role in ensuring our customer- and developer-facing content is clear, accurate, and delivered on a reliable cadence. You will work closely with Product, Engineering & Design (PED) teams and cross-functional stakeholders to produce high-quality documentation and content - with a strong emphasis on using AI tooling to streamline and scale how content is collected, drafted, and published.
Key Responsibilities - Content Ownership
- Collaborate with Product teams and other stakeholders to draft, edit, and publish accurate, well-structured product content on a reliable cadence.
- Own and continuously improve an AI-assisted workflow for collecting source material, drafting, and preparing content for publication - in accordance with Optro's data handling and usage guidelines - while maintaining ownership of accuracy, tone, and final quality.
- Maintain well-structured, easily navigable content so users can quickly find what they need.
2. Process & Systems Improvement- Strengthen foundational content structure, information architecture, and terminology to reduce friction for the people who rely on it.
- Build reusable resources - style guides, templates, and contribution workflows - that enable others to contribute content at scale, rather than relying on a single owner for all output.
- Continuously evolve content and structure to keep pace with how the business and its users actually operate.
3. Cross-Functional Collaboration- Collaborate with stakeholders such as product managers, engineers, product marketing, and support teams to gather information and ensure content consistently and accurately reflects new features and changes.
- Identify documentation and process gaps and propose improvements - including opportunities for further automation.
Attributes for a Successful Candidate - 5+ years of experience as a technical writer or technical support role with a writing component in a B2B SaaS or similar technical environment
- Excellent written and verbal communication skills
- Demonstrated experience building or improving repeatable processes and scalable workflows, ideally within a documentation, content, or operations context
- Experience working within documentation systems, style guides, or content standards - and a strong instinct for consistency and quality
- Solid understanding of Knowledge Base & CMS tools
- A bias toward proposing and driving solutions, not just surfacing pain points or blockers - this role requires ownership through to resolution
- An entrepreneurial mindset - you're energized by building and are comfortable navigating ambiguity
Nice to Have - Domain knowledge of the Governance, Risk and Compliance space
- Experience or strong interest in using AI tools to improve writing and content workflows
- Familiarity with Agile or Scrum methodologies
- Familiarity with HTML and CSS
What Success Looks Like: First 120 Days- Learn the existing content processes end-to-end, including current sources of manual effort (research, verification, coordination, and publication).
- Design and stand up an AI-tooling-supported workflow for collecting source material, drafting content, and streamlining the path to publication.
- Pilot the new workflow against at least one live cycle, incorporating feedback and refining based on real results.
- Document the new process so it's repeatable, scalable, and sustainable beyond the initial build.
*perks may vary based on eligibility/location
Our Company Values- Customer obsession: It starts and ends here. Consistently ask yourself how what you're doing creates value for our customers. It's a mindset.
- Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
- Drive innovation: Create the future. Continuously improve what exists and invent what's next.
- Win, together: One team. No silos, no egos. Drive to be the best and support each other's success.
- Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.
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