NICE Ltd.

Senior Technical Training Analyst

NICE Ltd. • $100K — $130K *
Santa Clara, CA 95051In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience as a Technical Trainer
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel)
  • Strong interpersonal and communication skills with management levels
  • Effective multitasking and time management capabilities
  • Excellent verbal and written communication skills
  • Skillful problem analysis and solution strategizing
  • Familiarity with Training systems and best practices

Responsibilities

  • Deliver Online instructor-led training to customers
  • Develop and coordinate comprehensive training schedules
  • Assess the training needs of customers effectively
  • Conduct surveys and interviews to gather customer feedback
  • Collaborate with other trainers and management for training improvements
  • Support the creation and enhancement of training materials
  • Create and communicate training strategies and initiatives

Benefits

  • Opportunity for professional development and growth
  • Access to latest tools and training practices
  • Collaborative work environment with management and peers
  • Flexible scheduling for training engagements
  • Possibility of travel for on-site training sessions
Full Job Description
Job Description

The Trainer is responsible for delivering training, developing training plans, and partnering with Internal resources to create and update training materials. The ideal candidate will be a confident public speaker who is self-driven to stay up to date on the latest tools and best practices for product training.

Essential Duties And Responsibilities:
  • Deliver Online instructor led training to customers
  • Develop and coordinate training schedules
  • Assess training needs
  • Conduct customer surveys and interviews
  • Consult with other trainers, managers, and leadership
  • Support the conceptualization and development of training materials
  • Communicate training needs and online resources as appropriate
  • Create training strategies, initiatives, and materials
  • Review, test, and provide feedback on training materials
  • Provide accurate and timely training reports
  • Facilitate customer training and onboarding using approved materials
  • Document customer performance and outcomes of training
  • Coordinate and monitor enrollment, schedules, costs, and equipment
  • Travel as needed


Basic Qualifications:
  • Must have 5-7 years of experience as a Technical Trainer
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Good interpersonal skills and communication with all levels of management
  • Able to multitask, prioritize, and manage time efficiently
  • Excellent verbal and written communication skills
  • Able to analyze problems and strategize for better solutions
  • Familiar with Training systems and best practices


About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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