We have an immediate opening for a Senior Technical Support position at the US headquarters in Oakland, California. This is a full-time onsite position and will report directly to the IT/Facilities Manager.
Responsibilities include, but are not limited to: - Senior Technical support for staff desktop and technology needs
- Responding to staff requests for support and delegating as necessary
- Enterprise Software Admin - Research and Configure Settings for productivity software
- Using AI tools such as Claude, ChatGPT, and Gemini including API calls in administrative tasks and scripting.
- Installing new hardware components for desktops
- Installing operating systems and software in the desktop
- Setting up network connections to desktops
- Maintaining support documentation and training
- Training, debugging, and support use of productivity software - this includes Cloud based Enterprise and individual client level software
- Track efforts through our ticketing system (Jira) - including ticket creation, follow-up, document, and closing completed tasks
- Remote field operations support
- Facilities management (moves, desks, chairs, power, etc.) - this function of the role will require
- Physical demands including bending, squatting and lifting up to 50 pounds
Minimum qualifications include: - Experience in distribution of software from end-to-end from purchase through maintenance preferred.
- 4-year degree and/or 6+ years experience.
- That experience can be in hardware, OS, Cloud, AI. Experience across all of those areas is preferred.
- We are looking for someone with a well structured approach to solving technical issues
- Prior experience in desktop support role and/or Microsoft certification
- Windows, Apple, Android, and Linux (limited) operating systems are used.
- Expectation is you have enough experience in one, or more, OS to learn the others quickly.
- Prior experience in cloud administrative interfaces and settings:
- Google, Microsoft, and other cloud environments are used.
- Capable of using AI and scripting for administrative tasks.
- Experience with Jira or other ticketing system
- Ability to manage and prioritize responsibilities in a fast-paced environment
- Self-starting mindset toward all duties
- Systematic problem-solving approach and excellent communication skills
Employees will be required to complete a probationary period.
Compensation & Benefits:The Oakland, CA base salary range for this full-time non-exempt position is $90-115k. Our salary ranges are determined by role, career level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
The Company provides a comprehensive benefits package including: generous medical, dental & vision policies; 401(k) plan, currently with a company match; paid vacation; life insurance; AD&D; commuter benefits; and EAP.
