Qualifications

• Deep expertise in Linux distributions (e.g., RHEL, CentOS, Ubuntu) covering file systems, memory management, and package management.
• Advanced SQL knowledge and an understanding of data warehousing concepts.
• Strong grasp of Vertica's columnar architecture, including projections, encoding, and compression methodologies.
• Proficient in using the Vertica Management Console and performance tuning tools for troubleshooting and optimization.
• Experience with cloud environments and object storage technologies.
• Familiarity with TCP/IP networking and containerized solutions like Kubernetes.
• Hands-on experience with Vertica is highly preferred.

Responsibilities

• Deliver advanced Tier 3 support for complex customer environments.
• Independently troubleshoot escalated issues with precision.
• Perform detailed root-cause analysis on technical problems.
• Mentor junior engineers to enhance team capabilities.
• Utilize performance tuning tools to identify and resolve system bottlenecks.
• Collaborate across teams to improve support processes.
• Provide insights into product improvements based on recurring customer issues.

Benefits

• Unlimited vacation time along with paid holidays and sick leave.
• Comprehensive health and wellness coverage options for employees and their dependents.
• Life and disability coverage provided.
• Fidelity 401(k) and Roth retirement savings plans with matching contributions.
• Monthly student debt benefit program available.
• Tuition reimbursement and opportunities for certificate programs.
• Access to leadership and skills training programs.