Stryker Corporation

Senior Technical Support Engineer (Hybrid)

Stryker Corporation$69K — $110K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • BA in Computer Science or related field, or 6+ years additional work experience
  • Minimum 2 years experience in customer technical support role in a hosted application environment
  • Preferred knowledge of Red Hat Enterprise Linux (RHEL)
  • Experience with command line tools, performance monitors, and data gathering tools
  • Familiarity with Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
  • Understanding of SSL/TLS certifications and authentication protocols
  • Knowledge of relational database systems and SQL scripting

Responsibilities

  • Document and manage customer issues and requests, delivering excellent service and managing expectations
  • Monitor and respond to customer inquiries, coordinating communications for timely updates
  • Collaborate internally to escalate issues and engage others to resolve complex problems
  • Review product documentation before new releases for quality assurance
  • Report product defects and request enhancements based on customer feedback
  • Advocate for product supportability requirements through customer interactions
  • Partner with customers to design, scope, and implement design requests

Benefits

  • Work Flexibility: Hybrid model with remote work on Mondays and Fridays
  • Dynamic and fast-paced work environment
  • Opportunity to collaborate and solve technical challenges as part of a support team
  • Regular hours with variation and some late shifts as needed
  • Onsite presence required three days a week in Fort Wayne, Indiana
Full Job Description
Work Flexibility: Hybrid

As a Senior Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker’s Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, create win-win outcomes, and deliver excellent customer service via telephone, e-mail and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers.  Hours may vary from 6am-6pm EST.  Rare late shift work and on-call work on an as-needed basis. This role is onsite in Fort Wayne, Indiana a minimum of three days a week: Tuesdays, Wednesdays and Thursdays; working from home Mondays and Fridays.

What You Will Do:

  • You will document and manage customer issues and requests, delivering excellent customer service and managing customer expectations
  • Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
  • You will collaborate within the company, escalating issues and engaging others to solve hard problems
  • Review product documentation prior to new releases
  • You will report product defects and enhancement requests
  • Identify and advocate product supportability requirements
  • Partner with customers to design, scope, and implement design requests

What You Need:

Required

  • BA in Computer Science or related field, or 6+ years additional work experience
  • Minimum 2 years experience in customer technical support role working in a hosted application environment

Preferred

  • Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
  • Prior experience with tools such as Command line, power shell, performance monitor or other data gathering tools preferred
  • Previous system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
  • Experience with SSL/TLS certifications, the Public Key Infrastructure (PKI) and authentication protocols such as LDAP and 802.1x
  • Understanding of relational database systems and SQL scripting

 

United States of America Pay Ranges:

  • USN: $69,500 - $110,900 USD Annual
  • US5: $73,000 - $116,400 USD Annual
  • US10: $76,500 - $122,000 USD Annual
  • US15: $79,900 - $127,500 USD Annual
  • US20: $83,400 - $133,100 USD Annual
  • US30: $90,400 - $144,200 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.

  

 

Travel Percentage: 10%

About Stryker Corporation

Stryker Networks is a premier Information Technology partner providing IT managed services and database application development.

Stryker Corporation Careers

Joining Stryker Corporation means becoming part of a global team recognized for its commitment to innovation, leadership, and enhancing patient outcomes. As a leading medical technology company, Stryker is the perfect place to build a career that truly makes a difference.

Work You’ll Do

At Stryker, every position contributes to our mission of making healthcare better. Here, you will use your skills to work on transformative projects that improve lives across the globe. You will be part of a culture that thrives on growth, innovation, and leadership, and you will work alongside some of the brightest minds in the industry.

Innovative Careers

Stryker offers a range of job opportunities, from internships that provide a stepping stone into high-impact roles to leadership positions that drive strategic direction. Our team members benefit from a work environment that supports professional growth and diversity training, ensuring everyone, regardless of background, can thrive.

Be Part of a Great Team

Our employees enjoy a collaborative atmosphere that fosters innovation and encourages professional development. With a commitment to leadership and diversity, Stryker ensures that all team members have the opportunity to grow and influence the company's future. Our global scale and dedication to impactful solutions make us leaders in medical technology.

Future-Proof Your Career

Stryker is dedicated to career development, offering extensive training, benefits, and resources to help you advance professionally. From networking opportunities to workshops on resume and interview skills, we support your journey every step of the way. Our career paths are as diverse as the innovative products we develop and the markets we serve.

Explore Job Opportunities

Whether you’re just starting out or looking to take your career to the next level, Stryker provides the tools and resources to achieve your goals. We are continuously hiring and looking for ambitious, curious, and driven individuals to join our team.

Stryker Corporation – A Leader in Medical Technology

Our commitment to improving healthcare through innovative products sets us apart in the medical technology field. The synergy of our team’s expertise and our leadership in technology solutions enables us to meet the needs of our customers effectively.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, creative, and solution-driven team players. Explore the many benefits of employment at Stryker, a company that values innovation and leadership.

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Stryker Corporation – Where Talent Meets Opportunity

At Stryker, we believe in turning the challenges of today into the breakthroughs of tomorrow. Join us in our mission to improve healthcare around the world.
Learn more about Stryker Corporation
Size
46,000 employees
Market Cap
$91.9 billion
Industry
Net Income
$1.5 billion
Founded
2004
5 Year Trend
+8.6%
Revenue
$14.3 billion
NASDAQ

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