C2C is not available
Must be authorized to work in the U.S. without sponsorship
This role requires availability to work during Central Time Zone business hours.
Why you will enjoy Mondays again:- Opportunity to work alongside a talented, diverse team in a collaborative and creative environment
- Ongoing investment in your growth through training, mentorship, and industry certifications
- Hands-on exposure to cutting-edge technologies across multiple industries
- Recognition programs and employee awards within an inclusive culture that celebrates great work, including our AI Innovators Program
- Remote or hybrid work options
- Competitive salary + bonus opportunities
- Robust benefits package, matching 401(k) plan, and substantial PTO
- Tuition reimbursement
A Day in the Life:- Lead daily Java Ops pre-triage, stand-ups, and ad-hoc working sessions to align support teams on priorities, escalations, and issue resolution.
- Manage the Tier 1 Escalation Tracker, improving ticket routing accuracy, identifying recurring escalation patterns, and reducing unnecessary handoffs across support teams.
- Coordinate across Tier 1, Tier 2, and Tier 3 support teams to ensure escalations are properly routed, prioritized, communicated, and resolved.
- Serve as the coordination point for .NET application support escalations, ensuring issues requiring Tier 2 involvement move forward with clear ownership and timely follow-up.
- Actively leverage AI tools to streamline tasks, improve the quality of your work, and share best practices with teammates while continuously seeking new ways to integrate AI into your everyday workflows
- Own the development and delivery of consolidated weekly and monthly performance metrics for Java Ops, expanding reporting visibility across application operations teams.
- Compile operational data into clear, executive-ready reporting that highlights ticket trends, escalation volume, service performance, risks, and continuous improvement opportunities.
- Partner with cross-functional teams using ITIL-based processes and tools such as ServiceNow or Cherwell to support incident management, operational tracking, and upcoming system migration efforts.
- Provide day-to-day leadership, mentorship, and coaching for distributed technical consultants across multiple client teams, helping ensure strong engagement, accountability, and delivery consistency.
- Oversee administrative and people-management responsibilities, including timesheet review, PTO tracking, performance feedback, and recognition efforts.
- Participate in project reviews and retrospectives to surface process gaps, improve delivery practices, and keep support operations aligned with client expectations.
- Foster a collaborative, high-performance team culture focused on communication, continuous improvement, technical accountability, and alignment with the client's operational goals.
What it takes:- Consultative approach and problem solving skills to successfully align digital solutions with long-term business goals of the client
- Hands-on experience using AI tools to enhance daily work, or a strong desire to do so, including a willingness to experiment, learn, and champion AI adoption within your role
- Commitment to understanding and exceeding client expectations
- Ability to perform project oversight and execution of deliverables
- Flexibility to adapt within a high-growth organization
- Ability to lead, mentor and motivate those around them
- Hunger for continuous learning and professional development
- Intellectual curiosity to provide creative solutions
- Full understanding of the software development life cycle
- Ability to positively impact fellow colleagues through effective leadership, presentations, coaching, etc.
- Desire to work in a team environment
- Good interpersonal, written and verbal communication skills
Regardless of your specific role, we seek individuals who are excited to explore, adopt, and evangelize AI tools and methodologies. If you have experience in AI or a proven track record of rapidly learning and mentoring others on emerging tech, you'll fit right in.
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