Manager, Application Support

MPAC

$90K — $120K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • University degree or three-year college diploma with a post-graduate certificate in Computer Sciences or related field
  • 7+ years in Information Technology with a focus on programming patterns and data structures
  • Extensive knowledge of Cloud Technology
  • Practical understanding of Agile methodology in the software development life cycle
  • Strong analytical, problem-solving, and organizational skills
  • Effective interpersonal, communication, and consultative abilities
  • Demonstrated management and team-building capabilities

Responsibilities

  • Provide leadership for implementing information-sharing objectives and delivering solutions
  • Manage partnerships with external vendors for necessary solutions
  • Resolve technical issues while adhering to service level agreements
  • Foster a learning environment for sharing best practices and knowledge
  • Mentor and coach staff, recognizing their contributions and potential
  • Drive innovation through projects aimed at integrated solutions and operational efficiencies
  • Develop strategies and standards for quality information processing and delivery
  • Obtain executive approvals for major projects and manage budgetary requirements

Benefits

  • Supportive leadership that encourages development
  • A collaborative team environment
  • Flexibility in work locations and hours
  • Focus on employee wellness and overall well-being
  • Opportunities for professional growth through mentorship
Full Job Description
Become a Manager, Application Support with MPAC

Job Description

What makes you great for this role?

You are a strategic and proficient leader who delivers advanced technical expertise to support enterprise information-sharing objectives and scalable, integrated solutions, ensuring systems are resilient, cost-efficient, and designed to meet the evolving needs of a growing workforce. You take full accountability for delivering high-quality outcomes that align with organizational priorities and maximize value, while serving as a strong collaborator between clients and IT, bridging business needs with technical capabilities, fostering alignment, building trusted partnerships, and ensuring solutions are practical, user-focused, and impactful. Through forward-thinking leadership, you drive innovation, enhance cross-functional collaboration, and continuously improve operational efficiency and information delivery.
We have:
  • A team of highly skilled, dedicated and collaborative staff
  • Leadership that supports you
  • An enterprise that embraces change
  • A work environment that has flexible work locations (including hybrid), hours of work and overall employee wellness support

You have:
  • Completion of a university degree or three-year college diploma and post graduate certificate in Computer Sciences or a related field
  • At least 7 years of progressively responsible experience in Information Technology (ie. programming patterns, data structure and algorithms)
  • Extensive working knowledge of Cloud Technology
  • A practical understanding of Agile methodology as it relates to the software development life cycle
  • Strong analytical, problem solving and organizational skills
  • Strong interpersonal, communications and consultative skills
  • Strong management and team building skills to provide leadership, motivation and direction to staff

Nice to have:
  • Understanding of enterprise architecture practices and property valuation practices
  • Certification in Scrum Master

What you will do:
  • Provide project management leadership towards the implementation of information sharing objectives and delivery of information solutions
  • Manage relationships and collaborate with external vendors on required solutions
  • Ensure technical issues are resolved and adhere to service level agreements
  • Create a learning environment where best practices and knowledge is shared
  • Mentor and coach staff and recognize individual and team contribution and capabilities
  • Continually innovate by leading projects aimed at centralized and integrated solutions and at improving operation efficiencies, and meeting quality objectives
  • Participate in developing strategies and standards to implement processes that ensure the highest quality and integrity of information processing and delivery
  • Obtain approvals for major projects and initiatives from executive management and obtain vendor quotes for new work objects and products
  • Provide input to annual Branch operational goals, identify unit operating budget requirements, and identify and develop plans to mitigate variances against budget

Additional Information:
  • Requisition ID: 3044
  • Job Type: Non-Union Staff
  • Closing Date: June 17, 2026


Ready to apply?

Please note, only applications submitted through the Applicant Tracking System will be accepted.

Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.

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