Microsoft

Senior Technical Program Manager

Microsoft • $119K — $234K *
Redmond, WA 98052In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development (OR equivalent experience)
  • 2+ years managing cross-functional projects
  • Experience working with AI-powered content creation systems
  • Experience with developer platforms, cloud services, and AI
  • Familiarity with quantum computing concepts and applications

Responsibilities

  • Create and maintain relationships with internal and external teams to manage documentation and learning programs for quantum software.
  • Break down initiatives into manageable projects, setting objectives, tracking schedules, and leveraging automation for efficiency.
  • Collect and analyze performance metrics to enhance quantum documentation and learning experiences.
  • Define success criteria and manage key performance indicators for documentation programs, ensuring data is available for continuous improvement.
  • Drive customer support experience through effective documentation and troubleshooting guides to improve user satisfaction.

Benefits

  • Comprehensive healthcare plans
  • Health savings accounts
  • Employee stock purchase plan
  • Retirement savings plans
  • Generous paid time off policies
Full Job Description
Overview

As a Senior Technical Program Manager you will lead the documentation and learning strategy for quantum developer experiences, using customer feedback, usage analytics, and responsible AI-assisted content generation to continuously improve quality and discoverability. You will ensure learning assets are planned and delivered alongside new product releases, and you will connect content investments to measurable outcomes in developer adoption, customer satisfaction, and product performance. You will influence priorities across teams, align stakeholders around shared goals, and invite others into a culture of experimentation and data-driven decision-making that improves how customers learn and build with quantum technologies.

Responsibilities
  • Creates relationships and rhythm with internal teams and external partners to orchestrate end-to-end documentation and learning programs for the Microsoft Quantum software portfolio, coordinating processes for large and complex cross-functional programs and improving quality where feasible.
  • Breaks down documentation and learning initiatives into projects and ongoing operations, generating and evaluating objectives and measures of success, tracking and coordinating schedules, and using automation and AI to optimize delivery and manage dependencies across products and services.
  • Partners with engineering, design, and other stakeholders to collect performance and usage metrics for quantum documentation and learning experiences, leveraging telemetry, customer listening systems, and experiments to derive insights that improve content effectiveness and developer outcomes.
  • Defines success criteria, key performance indicators, and telemetry needs for documentation and learning programs; collaborates across teams to ensure required data is available and uses it to inform prioritization, risk management, and continuous improvement.
  • Drives the customer supportability experience through high-quality documentation, troubleshooting guides, and best practices, monitoring how content is used, conducting root-cause analysis for learning or support gaps, and collaborating with support and product teams to improve the overall customer experience.
  • Other:
    • Embody our culture and values.


Qualifications

Basic/Minimum Requirements:
  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.
  • 2+ years of experience managing cross-functional and/or cross-team projects.

Other Requirements:
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
    • Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR), the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. a7 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
  • Experience working with AI-powered content creation and learning systems.
  • Experience with developer platforms, cloud services, and AI.

Additional or Preferred Qualifications:

  • Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.
  • 6+ years of experience managing cross-functional and/or cross-team projects.
  • 2+ years of experience reading and/or writing code (for example, creating sample code, technical documentation, or product demonstrations).
  • Demonstrated familiarity with technical writing principles, frameworks, and methodologies.
  • Demonstrated familiarity with quantum computing, including quantum chemistry, quantum error correction, quantum algorithms, and emerging real-world quantum computing applications.


Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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