Job DescriptionWe are seeking a Senior Technical Program Manager to lead end-to-end digital commerce initiatives that enhance customer experience across web, mobile, and omnichannel platforms. This role bridges Product, UX, Engineering, Architecture, Analytics, and Operations to deliver scalable, high-performing digital experiences.
The successful candidate combines strong technical program leadership with a deep understanding of modern commerce platforms, customer experience, and software engineering.
Key Responsibilities - Lead end-to-end delivery of digital commerce capabilities from discovery through production launch.
- Partner with Product, UX, and Engineering to define technical delivery plans and release strategies.
- Coordinate multiple engineering teams delivering customer-facing applications and backend services.
- Manage dependencies across APIs, commerce platforms, identity, payments, search, personalization, and analytics.
- Drive program governance, sprint planning, release readiness, and implementation planning.
- Ensure scalability, accessibility, performance, and operational readiness are incorporated throughout delivery.
- Coordinate testing strategies, production validation, and post-release monitoring.
- Track delivery health using engineering metrics and business outcomes.
- Identify technical risks and drive mitigation plans across distributed teams.
Required Qualifications - 7+ years leading technical software delivery programs.
- Experience with enterprise commerce or digital experience platforms.
- Strong understanding of APIs, cloud-native applications, frontend/backend architectures, and software development lifecycle.
- Experience partnering directly with engineering leadership and product organizations.
- Excellent stakeholder communication and executive reporting skills.
Preferred Qualifications - Experience with Adobe Commerce, Shopify, Salesforce Commerce Cloud, or similar platforms.
- Experience delivering omnichannel commerce capabilities.
- Familiarity with experimentation, analytics, personalization, and customer data platforms.
- Agile or Scrum certification.
Job RequirementsRemote
