Job Duties:- Create, execute, and operationalize instructor-led training (virtual and in-person) for customers and partners
- Design, build, and operationalize program capabilities, frameworks, and metrics
- Harmonize cross-functional teams and subject matter experts to ensure ongoing alignment with programs
- Collaborate with stakeholders to create engaging learning activities and compelling curriculum to enhance retention and drive customer outcomes
- Maintain and update training materials in response to product updates and changes
- Develop advanced instructor-led training materials
- Recommend improvements to Workato's education services
- Stay up to date with industry tools and technologies to improve the virtual and in-person training experience
- Work with cross-functional teams to deliver a comprehensive suite of instructor-led events targeting different customer personas and skill levels
- Adapt training delivery methods to accommodate various personas
- Assess student practical exercises
- Track and analyze KPIs such as surveys, Instructor Utilization, registration-to-participation rates, passed exams, and testimonials
- Full-time telecommuting permitted from anywhere in the U.S.
- Travel throughout the U.S. every few months for 1-5 days at a time
Minimum Requirements:Bachelor's degree, or foreign equivalent, in Computer Information Systems, Engineering, or related field plus five (5) years of progressively responsible experience in job offered or as a Solutions Consultant, Automation Consultant or related
occupation.
Special Skill Requirements:- Experience communicating with Technical and Business stakeholders.
- Experience working in an iPaaS/SaaS organization.
- Experience documenting business processes and applying technology to optimize and automate these processes.
- Understanding of operating models, SDLC, security, and governance in large enterprises.
- Knowledge of key applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, EBusiness Suite, and Databases.
Salary: $133,266.00-175,000.00 per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.
Must be legally authorized to work in the U.S. without sponsorship
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