Job Description

Are you excited to work with innovative cloud and AI technologies?

Do you enjoy helping enterprise customers accelerate adoption and achieve business outcomes with cloud infrastructure?

Join Akamai's Cloud Solutions Group

Akamai Cloud Solutions is helping organizations build, deploy and scale modern applications closer to users while optimizing performance reliability and cost. Our portfolio includes Core Compute, Edge Compute, and Qualified Compute Partner solutions, enabling customers to support everything from traditional enterprise workloads to next-generation AI inferencing and agentic applications. Our team is made up cloud, infrastructure, and customer success professionals who are passionate about helping customers innovate and grow. We're always looking for talented individuals who bring fresh ideas and a customer-first mindset.

Partner with the best

Use your cloud expertise and strategic advisory skills to help customers maximize the value of Akamai Cloud Compute solutions while accelerating adoption of modern applications, AI inferencing workloads, and emerging agentic technologies.

As a Senior Technical Account Manager, you will be responsible for:

• Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions
• Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements
• Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth
• Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices
• Guiding customers on aI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes
• Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
• Driving customer success through regular business reviews, technical consultations, and proactive engagement
• Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health and cloud consumption growth

Do what you love

To be successful in this role you will:

• Have 8 years of relevant experience and a Bachelor's degree or its equivalent
• Have experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role
• Demonstrate a strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments
• Have experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives
• Possess knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures
• Demonstrate the ability to translate business objectives into practical cloud and AI adoption strategies
• Have proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams
• Demonstrate strong communication, presentation, and consultative problem-solving skills
• Have experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms is a plus

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from CA$96,400 - CA$173,600/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.