Job DescriptionAre you excited to work with innovative cloud computing and AI technologies?Do you enjoy helping enterprise customers accelerate adoption and achieve business outcomes with cloud infrastructure?Join Akamai's Cloud Solutions groupAkamai Cloud Solutions helps organizations build, deploy, and scale applications closer to users with optimized performance and reliability. Our portfolio includes Core, Edge, and Qualified Compute Partner solutions for enterprise and AI workloads. Our cloud, infrastructure, and customer success professionals help customers innovate and grow. We welcome talented individuals bringing fresh ideas and a customer-first mindset.
Partner with the bestUse your cloud expertise to help customers maximize the value of Akamai Cloud Compute solutions. Accelerate adoption of modern applications, AI inferencing workloads, and emerging agentic technologies through strategic guidance.
As a Senior Technical Account Manager, you will be responsible for:
- Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions.
- Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements.
- Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth.
- Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices.
- Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes.
- Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs.
- Driving customer success through regular business reviews, technical consultations, and proactive engagement.
- Maintaining operational excellence through management of key customer success metrics including Net/Gross Retention, NPS, Customer Health, and cloud consumption growth.
Do what you loveTo be successful in this role you will:
- Have 8yrs of relevant experience and a Bachelors degree, or it's equivalent
- Have experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role.
- Demonstrate a good understanding of cloud infrastructure, application hosting, networking, and modern compute environments.
- Have experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives.
- Possess knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures.
- Demonstrate the ability to translate business objectives into practical cloud and AI adoption strategies.
- Have proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams.
- Demonstrate good communication, presentation, and consultative problem-solving skills.
CompensationAkamai is committed to fair and equitable compensation practices. The base salary for this position ranges from 96,400 - 173,600 CAD/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, RRSP, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
