Job Summary
This role requires an experienced IT professional with a proven record of accomplishment to support this fast-paced and high-volume environment. Reporting to the IT Manager for Global DS Service Operations, you will be the on-site lead for the Service Operations team at our Royersford imaging center.

What You’ll Do
In this role, you will:

• Provide Critical Site Support: Deliver on-site support at our Royersford imaging center and provide support for our central imaging and file transfer environments (FISMA/IMGS).

• Manage Infrastructure: Take day-to-day operational ownership of critical hardware and software, including high-speed scanners, imaging tools, and file transfer (delivery) management.

• Drive Maintenance & SLA Adherence: Lead daily maintenance activities to ensure smooth IT operations while keeping systems continuously available to meet project SLAs.

• Handle Escalations & On-Call: Manage the proper daily escalation of technical issues and participate in off-hour on-call support.

• Onboard Customers: Successfully onboard new Digital Solutions (DS) customers and process change requests for existing accounts.

• Optimize Processes: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence using industry-proven best practices.

• Collaborate Cross-Functionally: Meet with Implementation and DevOps teams to roll out platform fixes and functional enhancements.

What You’ll Bring
The ideal candidate will have:

• Education & Experience: A Bachelor’s degree (B.A. or B.S.) from a four-year college or university OR over 5 years of dedicated IT industry work experience.

• Technical System Expertise: Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.

• Specialized Software Skills: Direct experience deploying and troubleshooting Kofax (imaging software) and performing Batch class deployments.

• IT Infrastructure Knowledge: Deep understanding of the various IT functions (Desktop, Server, Network), with providing on-site technical support and hardware/software installation.

• Network & Scripting Skills: Foundational network management and support knowledge (switches, routers, and firewalls) along with desired PowerShell scripting experience.

• Project & Strategic Ability: Experience in program/project management with the ability to plan strategically, hit numerous deadlines, and pivot quickly in an environment with changing priorities.

• Communication & Collaboration: Excellent verbal and written communication skills tailored for a wide range of audiences, including executives, business stakeholders, and IT teams. Demonstrated ability to work independently or collaborate via cross-functional initiatives.

• Mobility: Willingness and capability to handle limited travel up to 15%.

What We Offer

• Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.

• Empowering Your Balance: Flexible vacation plan to support your personal and professional well-being.

• Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.

• Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.