BA/BS in Information Management, Computer Engineering, or related fields required.
8-10 years of experience in network technology, particularly in design and troubleshooting.
5+ years of hands-on experience with Linux systems and networking.
Experience with layer 2 and layer 3 switches, Cisco preferred; Mellanox experience a plus.
3 years of experience with application firewalls, Palo Alto preferred.
Responsibilities
Provide level 2 troubleshooting support for POD testing operations.
Engage proactively with engineering teams on customer requests and issues.
Maintain North America inventory for the POD room and production floor.
Standardize and maintain firewall configurations and security controls.
Conduct weekly meetings to address production issues and requests.
Oversee the rollout and rollback plans for production issues.
Benefits
Flexible work schedule to accommodate operational needs.
Opportunity for on-site collaboration in Austin or Houston.
Engaging work environment with cross-departmental interaction.
Potential for travel, enriching professional experiences.
Full Job Description
JOB DESCRIPTION
DEPARTMENT: POD Operation Support
POSITION: (Senior) System/Network Engineer
LOCATION: Austin or Houston, Texas
CATEGORY: Exempt, Full Time, 100% On-site.
Requires flexibility to work day and swing shifts based on operational needs.
JOB FUNCTION:
Provide level 2 network troubleshooting support on POD testing operations and resolve network issues promptly.
Proactively engage with the Test Engineer and Production Engineer on the customer's request or issue to provide support accordingly.
Building a new testing production network with a server room design according to the customer's IT standard, if required. Responsibilities may involve planning, design and implementation of the POD Room network structure.
Travel may be required.
RESPONSIBILITIES:
Maintain North America inventory for the POD room and production floor. Spare parts management included
Implement or improve the POD/Test network infrastructure in accordance with the customer's IT Standard.
Standardize and maintain firewall operation configuration and security control.
Follow up with the local team on network configuration and testing failover regularly.
Update site-level weekly report for North America.
Weekly meeting with the Test Engineer and Production Engineer on production issues or requests.
One-time setup for Test Server Room in relation to POD Room for Mellanox setup.
One-time setup of the non-production network in the Test Server Room with the customer's IT standard.
One-time setup for the customer's IT room.
Review and oversee the rollout and rollback plan for any production issue.
Level 2 support for Level 1 troubleshooting
Maintain the DHCP configuration and IP Tables if needed.
QUALIFICATIONS:
EDUCATION:
BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.
EXPERIENCE:
With 8 to 10 years of relevant experience in network technology, with a proven track record in both network design/implementation and complex troubleshooting. Data center experience preferred.
At least 5 years plus hands-on experience with Linux systems, with an understanding of networking.
Hands-on experience with layer 2 and layer 3 switches. Cisco background is preferred. Mellanox switch experience is a plus.
3 years of hands-on Application firewall experience, with an understanding of NAT; Palo Alto firewall preferred.
SKILLS:
Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack, various routing protocols (e.g., OSPF, BGP), switching technologies (e.g., STP, VLAN, subnetting), and network security principles (e.g., VPNs, firewall policy, access control list).
clear understanding of network architecture design
Strong logic and troubleshooting skills
Understanding the DHCP protocol with option 82.
Understanding of NAT
Knowledge of Cumulus and Arista switches is preferred.
Demonstrated ability to diagnose and resolve complex network performance and connectivity issues efficiently.
Strong learning ability, communication and coordination skills, and a service-oriented mindset; detail-oriented and capable of producing high-quality documentation and verbal communication.
Good project management skills and can work under pressure, managing multiple tasks and projects concurrently.
Good cross-departmental communication skills, able to coordinate with multiple departments and cross-functional teams to address complex network issues collaboratively.
Mentoring and assisting other team members.
Professional certification, such as CCNA, is preferred.
LANGUAGE:
Proficiency in English required; Mandarin is a plus
