As a Senior Staff Technical Writer, you'll support the Customer Learning & Development (CL&D) team's strategic goals around empowering internal and external customers in using Boston Dynamics' products.

Reporting to the Manager of Documentation Systems and collaborating closely with subject matter experts, you'll play a key role in supporting our customer-facing Support Center. You'll demonstrate your experience building technical documentation by collaborating with other teams in service and support and providing critical feedback to product and engineering teams about how people use their features. A typical day could include updating existing content to reflect new features or known issues, meeting with stakeholders to extract knowledge of engineering products or systems, and crafting the set of topics required for a new product launch.

The ideal candidate has written technical documentation manuals for end-user products in the past, has worked directly with engineering teams, and is well-versed in managing multiple projects to support high-quality, just-in-time knowledge sharing. This candidate also thrives working in a fast-paced, evolving environment.

How you will make an impact:

• Rapidly develop and implement technical documentation
• Support learning and design efforts to improve our service and support products
• Design, develop, and support safety and compliance standards for operators
• Utilize AI strategically, safely, and appropriately to support content development and simple coding tasks when needed.
• Enable stakeholders to contribute and share their knowledge, facilitate transfer to our doc build systems
• Ensure that documentation related to our features stays up to date.
• Leverage understanding of SEO, topic-based doc standards, and user experience to properly design content for efficient search and navigation
• Implement appropriate doc transformation technologies, integrating them with existing systems.
• Manage multiple projects simultaneously, collaborating with team members as needed.

You Bring:

• Bachelor's degree in Engineering, Science, Technical Writing, or other related fields
• Demonstrated experience using programmatic technical markup languages (Markdown, HTML, XML).
• Experience with configuring and maintaining doc publishing pipelines.
• Experience with technical user manuals for hardware and software based products.
• Ability to communicate complex technical matters to various audiences, including non-technical and first time users.
• Strong interest in designing content models to provide consistent pattern recognition
• Strong organization, project management, and communication skills.

Nice to have:

• Experience with Docusaurus or other Markdown to HTML libraries
• Proficiency in DITA XML, Standard HTML and CSS development
• Experience with Git or other change management tools
• Experience with Agile workflows and Jira project management
• Experience supporting documentation designed for localization
• Experience with CRM platforms

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

The salary or hourly pay range for this position will be clearly stated in the job posting as required by Massachusetts law. The base pay range for this position is between $117,000 - $145,000 Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting.

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