ServiceNow

Senior Staff Inbound Product Manager

ServiceNow • $190K — $334K *
Santa Clara, CA 95051In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in product management, particularly with AI and generative AI tooling at a leading AI company.
  • Experience with generative AI technologies like LLMs and AI agents, with ownership of LLM systems.
  • Proven cross-functional collaboration skills across diverse teams.
  • Track record of executing high-quality, scalable features swiftly and effectively.
  • Strong customer empathy to translate complex needs into user-friendly solutions.
  • Expertise in using data insights to inform strategy and measure success.
  • Effective strategic problem-solving with a focus on clear communication of trade-offs.

Responsibilities

  • Own and guide AI tooling development from vision through to launch.
  • Define and implement a multi-quarter strategy for core platform components in alignment with engineering teams.
  • Integrate and enhance existing toolsets into a coherent AI pre-sales suite while introducing new capabilities.
  • Focus on building tools primarily for ServiceNow consultants and engineers, streamlining their workflow.
  • Mentor upcoming leaders and foster a culture of technical excellence and innovation in product management.
  • Translate complex platform strategies and architectural decisions for varied audiences with precision.

Benefits

  • Health plans with flexible spending accounts
  • 401(k) plan with company match
  • Employee stock purchase plan (ESPP)
  • Matching donations program
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

The role:
ServiceNow is looking for a Senior Staff Inbound Product Manager to own and build a new AI tool suite that shows a customer exactly where agentic AI will pay off in their business: the highest ROI workflows to agentify, whether their data is ready and build AI tools to fix it, and demonstrate the projected return.
This is a single threaded owner role for a builder. You'll collaborate with customers and internal teams such as forward deployment engineering, solutions consultants to release new product & capabilities, drive adoption at scale, and gather insights that shape the future of our products. This is a strategic, hands-on role with significant visibility and impact across the company.

What You'll Do:
  • Own AI tooling from vision and roadmap to execution and launch. Set the standard for rigor and executive grade output on a fast moving, high visibility bet.
  • Define and drive multi-quarter strategy for core platform components and align with engineering on sequencing and tradeoffs.
  • Consolidate existing isolated toolsets, by deeply integrating them into one experience while adding new capabilities to build ServiceNow's most comprehensive pre-sales AI tool suite. Tooling includes mining existing dataset to suggest high ROI agentic workflows, discover gaps in data readiness for AI, build features to automatically fix those gaps, and invest in quantitative ROI calculators for customer's AI investments.
  • Build for the field first. Your primary users are ServiceNow solution consultants, account owners, and forward deployment engineers who run the motion on the customer's behalf. Run discovery with them, ship what makes them faster and sharper, and turn their customer conversations into a repeatable way to show AI value.
  • Develop future leaders. Mentor product managers, fostering a culture of innovation, accountability, and technical excellence.
  • Synthesize complexity into clarity. Communicate platform strategy, architectural tradeoffs, and roadmap priorities to executive, technical, and customer audiences with precision.


Qualifications

To succeed in this role, you have:
  • 10+ years of experience in product management with substantial time on AI products/generative AI tooling layers at a top-tier AI company; you've personally written detailed specs and pushed back on engineering architecture and demonstrated success bringing AI-powered products to market, including experience building AI tools for internal or external consumption.
  • Experience with generative AI and agentic technologies (LLMs, AI agents, agent orchestration, MCP) with hands-on product ownership of LLM-based systems and real-world failure modes.
  • Proven ability to collaborate across diverse, cross-functional teams.
  • Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter.
  • Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions.
  • Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success.
  • Strategic problem-solving: Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive choices.

FD21

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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