Jack Henry's Financial Crimes Solutions team is growing fast, and we are seeking a Senior Technical Support Representative to provide ongoing support for clients using our cutting-edge fraud prevention and compliance solutions. The Senior TSR will deliver top-tier technical assistance and ensure clients can maximize the potential of our solutions. The ideal candidate will be a tech-savvy, customer-focused, senior level Technical Support professional who is proficient in SQL and cloud platforms. The Senior TSR will provide critical post-implementation support, troubleshoot complex technical issues, manage data processes, and ensure clients experience seamless day-to-day operations. SQL expertise is essential, as this hire will be responsible for writing custom queries, analyzing data discrepancies, and optimizing system performance. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Charlotte, NC; Birmingham, AL; or Louisville, KY. This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you'll be responsible for: • Monitors daily extract, transform, and data load processes for customers • Works to resolve issues promptly to ensure data accuracy and completeness • Provides troubleshooting and issue resolution via case or phone according to service level standards • Collaborates with internal Jack Henry partners and customers to resolve issues • Adheres to documented departmental and corporate standards • May perform other job duties as assigned What you'll need to have: • 6 years of experience in a technical support role • 4 years of experience writing queries for research in SQL Server or PostgreSQL • 2 years of experience with Azure including Azure Data Factory or SQL Server Integration Services or other similar cloud technologies • Experience researching, analyzing, and resolving complex problems • Excellent communication, customer interaction, organizational, and time management skills • Ability to serve in an after-hours on-call rotation What would be nice for you to have: • Experience working in fraud or AML compliance within a financial institution • Experience working with bank or financial data and data relationships • Bachelor's degree in a technical discipline • Experience with network troubleshooting If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.