Senior Specialist, Technology Operations, Brampton, ON

In this role, you will be a key member of the Technology Operations team responsible for the reliability, availability and operational support of critical enterprise Finance applications, including SAP Ariba, SAP Fieldglass and SAP Concur. You will provide technical support across day-to-day operations, incident resolution and continuous service improvement while working closely with Finance and Procurement stakeholders, internal technology teams, and onshore and offshore service partners. You will bring a strong operational mindset, ensuring our Finance technology ecosystem remains stable, secure and resilient while continuously identifying opportunities to automate and improve how we operate.

What You'll Do:

• Provide application support and service operations, leveraging ITIL practices across Incident, Problem, Change and Release Management. Coordinate major incident response, assess operational risks and ensure changes are implemented with appropriate testing, validation, rollback and production-readiness considerations.
• Own the operational health and stability of critical Finance applications, including SAP Ariba, SAP Fieldglass and SAP Concur, ensuring application availability, performance and reliability. Lead the investigation and resolution of complex production issues, recurring incidents and service disruptions, driving root-cause analysis and permanent corrective actions.
• Manage and govern onshore and offshore technology service partners, ensuring adherence to SLAs, KPIs and operational standards. Drive vendor accountability through service reviews, incident and problem follow-ups, backlog management, escalation management and continuous improvement initiatives.
• Collaborate across Finance, Procurement and Technology teams including application delivery, infrastructure, integration, database, Information Security and external partners to troubleshoot complex issues and support application changes, upgrades, integrations and business initiatives while maintaining production stability.
• Drive operational excellence and continuous improvement by identifying recurring issues, support gaps and manual processes and implementing automation, monitoring, alerting, knowledge management and preventative controls. Use operational metrics and service trends to improve application resilience, reduce incidents and enhance the overall user experience.

What You Bring:

• Strong experience supporting enterprise business applications in a complex production environment.
• Demonstrated experience with IT Service Management and ITIL practices, including Incident, Major Incident, Problem, Change and Release Management, with the ability to perform root-cause analysis and drive issues through to permanent resolution.
• Experience working with and governing onshore and offshore managed service providers, including SLA/KPI management, service reviews, escalation management, workload prioritization and holding partners accountable for service quality and delivery outcomes.
• Strong analytical and communication skills, with the ability to work independently, manage competing priorities and communicate effectively with technical teams, business stakeholders, vendors and senior leaders. A degree or diploma in Finance, or equivalent practical experience, is preferred.

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On-site Fitness, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry-Cleaning services (1PCC Office)
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

If you're up to the challenge, then we would love to hear from you. Apply today, and get the process started.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l'embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d'emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.

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