Senior Specialist, Infrastructure Solution EngineerWe9re seeking a future team member for the role of Senior Specialist, Infrastructure Solution Engineer to join our team. This role is located in Lake Mary, Florida.
In this role, you9ll make an impact in the following ways:
- Perform advanced troubleshooting of ServiceNow issues across IT Service Management, IT Business Management, Security Operations, Integrated Risk Management, Human Resources, Workplace Service Delivery, Custom Applications and Core platform areas
- Support weekly release cycles & application deployments by support staff
- Be a participant in 24x7 rotation schedules ensuring adequate coverage during all shifts
- Meet team SLAs for INC, Request mgmt, etc. & support automation and continuous service improvement efforts
To be successful in this role, we9re seeking the following:
- CSA (Certified System Admin) ServiceNow certification
- Extensive (4+ yrs) technical & support knowledge of the ServiceNow Platform including:
- - ServiceNow APIs
- - MID Server
- - Basic to Advanced Scripting (Javascript)
- - ServiceNow Performance Tuning
- Knowledge of Release Management including update sets, fix scripts, plug-in installations and maintenance
- Excellent communication skills & the ability to develop clear written materials in support of objectives
- Team player with the ability to lead discussions and initiatives with minimal oversight
- US Citizen
- CAD (Certified Application Developer) for ServiceNow
- ServiceNow Integrated Risk Management and / or Security Operations certifications
- Knowledge of xMatters notification platform a plus
- Vendor management skills
- Previous experience of application(s) supporting 20K+ populations
- Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
- Understanding of an Agile Software Delivery Lifecycle Process
At BNY, our culture speaks for itself, check out the latest BNY news at:
Preferred Qualifications:
BNY Newsroom
BNY LinkedIn
Here9s a few of our recent awards:
- America9s Most Innovative Companies, Fortune, 2025
- World9s Most Admired Companies, Fortune 2025
- "Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life9s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
