What You'll Do

Support Experience Development

• Assist in developing hospitality, culinary, wellness, retail, and lifestyle concepts.
• Research guest trends, competitive offerings, and emerging luxury experiences.
• Contribute to experience briefs, presentations, and concept documentation.
• Support development of guest interaction standards and experience requirements.

Support Partnerships & Innovation

• Research potential hospitality, culinary, wellness, and retail partners.
• Coordinate partner communications and project deliverables.
• Help evaluate new concepts and collaboration opportunities.
• Support pilot programs and concept testing.

Support Experience Delivery

• Coordinate implementation planning with Operations and functional partners.
• Track experience development milestones.
• Support refinement of concepts based on guest feedback and operational learning.
• Assist with launch readiness activities.

Support Continuous Improvement

• Monitor guest feedback and operational observations.
• Identify opportunities to improve existing experiences.
• Maintain competitive intelligence and trend research.
• Contribute ideas for future experience development.

Success Looks Like

• Experience concepts are well-developed and implementation-ready.
• Hospitality and lifestyle initiatives launch smoothly.
• Partnerships are well organized and effectively managed.
• Guest feedback informs continuous improvement.
• The Hospitality & Lifestyle Lead is able to focus on strategy and innovation because project execution is well supported.

What We're Looking For

Experience

• 3 6+ years of experience in hospitality, luxury travel, guest experience, lifestyle brands, events, retail, wellness, or related disciplines.
• Experience supporting guest-facing products, services, or experiences.
• Strong project coordination and organizational skills.

Skills & Capabilities

• Strong hospitality instincts.
• Passion for luxury guest experiences.
• Excellent organization and follow-through.
• Strong written communication and presentation skills.
• Ability to manage multiple projects simultaneously.
• Curiosity and willingness to learn experience design methodologies.

Ideal Backgrounds

• Luxury hotels or resorts
• Lifestyle brands
• Culinary or wellness organizations
• Luxury retail
• Guest experience teams
• Hospitality marketing or partnerships

Reports To

Hospitality & Lifestyle Experiences Lead