Aramark

Senior Specialist, Digital Governance & Agentic AI

Aramark$70K — $95K *
Media
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 3+ years of social media marketing experience
  • Experience managing numerous social media credentials and logins
  • Facilitated relationships with social media platform representatives (Meta, LinkedIn)
  • Familiarity with social media enablement tools like Emplifi and Sprout
  • Strong organizational skills, especially with high-volume request management
  • Ability to communicate effectively with a professional demeanor.

Responsibilities

  • Act as the subject matter expert on social media best practices for field marketing teams
  • Assist in developing social media strategies, including content calendars and community management
  • Track and analyze social media KPIs, building dashboards for performance measurement
  • Advise on campaign results and suggest strategy adjustments as needed
  • Support the management of AVA, Aramark's AI chatbot
  • Provide guidance on AI chatbot functionality, analytics, and vendor management
  • Assist with user governance for the digital asset management tool, ADAM.

Benefits

  • Conduct training for new team members in social media tools
  • Collaborate with stakeholders to develop corporate social media tools
  • Manage and improve the team's intranet website
  • Opportunity to work in a dynamic digital marketing environment
  • Support for ongoing digital marketing projects outside of defined responsibilities.
Full Job Description
Job Description

This candidate will have experience in social media support, managing social media enablement tools (Emplifi, Sprout, etc.), and strong organizational skills. They will work to cover governance of Aramark's vast social media landscape and provide direct assistance with LOBs to support field marketers and drive social media success. They will also cover governance for Aramark's Digital Asset Management tool, ADAM. This role will host virtual training modules for new team members in the field and will be the go-to person for question and guidance for our social media tools.

This role will also be the SME of digital governance practices across the Digital Marketing technology suite. This role will manage ongoing support of the Aramark.com external-facing AI Chatbot, AVA. This role is a key support for AVA, including request tracking, web and data updates, analytics and lead tracking.

Job Responsibilities
• Subject matter expert on social media best practices to provide guidance to field marketing teams
• Assist with social media strategy development including social media content calendars, community management, listening, and data analysis for Aramark-facing B2B and client-facing B2C accounts
• Identify and track social KPIs; Build analytics dashboards to measure performance and success
• Help teams analyze results on campaigns and recommend changes to strategy where necessary
• Work in support role for AVA, Aramark's AI chatbot
• Subject matter expert on AI Chatbot functionality, analytics, vendor management, etc. to assist in building continuous improvement
• Support user governance for ADAM, Aramark's digital asset management platform where directed
• Login credential management of 500+ Aramark social media account handles
• Administrative support of Emplifi, ownership of all new user requests and structured onboarding
• Collaborate with key stakeholders on developing corporate enablement tools and social best practice documentation
• Conduct continuous training and support for all Emplifi users
• Manage and improve team's intranet website
• Serve as project resource on future digital marketing projects outside of key scope as needed

This position will report to the Senior Manager, Social Media & Agentic AI within the Digital Marketing team and work in matrix with other marketing team members as well as other LOBs.

Qualifications
• Bachelor's degree
• 3+ years of social media marketing experience
• Proven experience managing high quantity of social media credentials and logins
• Demonstrated experience facilitating relationships with social media platform reps (Meta, LinkedIn)
• Experience with managing social media enablement tools (Emplifi, Sprout, Sprinklr, etc.) -
• Self-motivated individual with creative problem-solving skills and willingness to learn and contribute; superior time-management skills and demonstrated track record of taking initiative
• Organizational skills, experience with high-volume request queues and spreadsheet management preferred
• Candidates must possess the ability to communicate effectively, display a professional and positive demeanor and build professional rapport by demonstrating active oral, written, presentation and listening skills.
• Ability to analyze data and analytics and recommend strategy and tactics to improve results
• Comfortable collaborating across multiple stakeholders and departments while ensuring deadlines are met in a rapidly changing business environment
• Experience with AI chatbot platforms; agentic AI experience preferred.
• Candidate is expected to be in the office 3 days/week

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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