Job DescriptionNote: This is a pipeline requisition and does not represent any one particular job opening. By applying to this pipeline requisition, your interest will be reviewed for multiple potential openings based upon your background and disclosed work preference.We welcome you to apply! When applying to this general posting, our expert BNY Talent Acquisition Team may also review your resume for consideration across other open roles within the company.We9re seeking a future team member for the role of Senior Specialist, Client Enablement to join our Global Payments & Trade, Enablement team. This role is located in Pittsburgh, PA.
In this role, you9ll make an impact in the following ways:
- Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion/offboarding and testing.
- Following established check lists for the process; directs contact with client and their record keepers to build the appropriate client setup/structure/funding.
- Processes and reconciles test data - Including reviewing test results with client or record keeper.
- Identifying and reporting data issues.
- Advises and guides clients on appropriate solutions and shepherds through to resolution.
- Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
- Participates with team in activities that align with their functional objectives.
- Adheres to team standard operating procedures.
- Tracks and reports on results and outcomes for client implementations and projects.
- Understands team metrics and dashboards.
- Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
- Resolves complex client onboarding/transition/conversion issues.
To be successful in this role, we9re seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 3-5+ years of total work experience and at least 1+ year(s) of project management experience preferred.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee9s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an 49at will49 position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
