Summary / Job descriptionESTECO North America is seeking a highly skilled and customer-oriented
SeniorSolutions Engineer to support our enterprise digital engineering and simulation process and data management software platform. The ideal candidate will act as a trusted technical advisor for our customers, helping them integrate, optimize, and troubleshoot our cloud-based solution as well as on-premise web applications deployed on customer sites.
This is a
customer-facing role, requiring strong communication skills and hands-on experience with cloud infrastructure and services, familiarity with Java-based applications (including frameworks such as Quarkus), and enterprise database systems like MariaDB, SQL Server, and Oracle.
Key Responsibilities:- Serve as the technical point of contact for enterprise customers pre and post-sale, ensuring successful onboarding, configuration, and adoption of our software platform VOLTA.
- Guide customers through complex integrations, performance tuning, security configurations, and system customizations based on their cloud infrastructure and on-premise environments, particularly Java-based deployments and relational databases.
- Troubleshoot and resolve technical issues across microservices, APIs, cloud resources and Java based applications.
- Collaborate with internal product and engineering teams to escalate and track customer issues and feature requests.
Deliver product walkthroughs, solution architecture consultations, and documentation tailored to customer use cases. - Assist in creating and maintaining support playbooks, solution guides, and architecture diagrams.
- Stay updated on AWS services, certifications, and trends relevant to enterprise software delivery
- A working knowledge of Microsoft Azure & GCP services and environment fundamentals is also preferred
Required Qualifications :- Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
- AWS Certified (Solutions Architect Associate or Professional preferred)
- Basic familiarity with Microsoft Azure, GCP cloud concepts and services is a plus.
- 5-7 years in a customer-facing technical role in enterprise software
- Experience with microservices architecture, RESTful APIs, and containerized deployments (Docker, Kubernetes)
- Proficient in AWS services such as EC2, ECS/EKS, RDS, Lambda, CloudWatch, IAM, and networking/VPC configurations
- Skilled in designing and managing persistent storage for Kubernetes workloads using cloud-native block and file storage solutions (e.g., EBS, EFS, CSI drivers), enabling scalable, high-throughput data pipelines in distributed microservice architectures.
- Solid scripting or coding skills in Python, Bash, Terraform/Cloud Formation or similar technologies for automation and troubleshooting
- Experience with Java application debugging and performance analysis is highly desirable
- Excellent communication, presentation, and interpersonal skills
Perks and benefits :- Medical, dental, vision and LTD Insurances
- Flex/Dependent Care Savings Accounts
- 401k
- Competitive salary
- Flexible working-hours
- Paid time off
- International experience
- Friendly work environment
- Internal and external training
