Job Description:This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy and ensuring technology solutions comply with applicable system design enterprise standards. Job expectations include advocating and advancing modern and automated practices and promoting exceptional design, engineering and organizational practices.
The Senior Solution Engineer oversees delivery of collaboration and productivity solutions at the bank, for example M365 product suite, voice, and video solutions.) The role requires technical knowledge and process expertise to examine what's needed to introduce or the bank's collaboration and productivity service. The goal is ensuring programs and/or projects are delivered end-to-end (design, build, operate) with high quality, focus on user experience, proper processes, and required security and compliance controls based on collaboration with bank's teams.
Responsibilities:- Provides solution design feedback to Solution II, Development Operations II, and Site Reliability Engineers and manages solution delivery as relevant to teams
- Facilitates solution-driven discussions, leads the design of complex architectural components, and finds creative solutions using knowledge of the domain and operational constraints
- Manage overall program execution and program health inclusive of tasks, risks, dependencies, and impediments.
- Accountable for end-to-end plan ensuring delivery by expected date.
- Collaborate with cross-functional teams to identify and prioritize dependent tasks, track open deliverables to closure.
- Engage and support bank and vendor teams to define critical tasks and inter-dependencies needed to deliver.
- Track watch items, issues, and risks with corresponding mitigation plans for disposition before implementation.
- Track user experience testing and document results, if required.
- Manage user migration, communication, and training for programs as required.
- Drive development of service management measures and KPIs as required.
- Document improvement plans over the course of delivery.
- Prepare briefing notes, reports, program updates, and action plans for Senior Management
Required Qualifications:- Demonstrated experience delivering M365 or Regulated Messaging Services preferred, or equivalent technical projects.
- Ability to work well with other bank team members to deliver on their tasks.
- Strong communication (written and spoken skills).
- Expert organizational skills and analytical skills.
- Effective attention to detail and ability to determine course of action as required.
- Ability to learn bank's system and tollgates needed to perform role; knowledge of Jira preferred.
- Interact effectively with teams, internal customers, and leadership as needed.
- Handle multiple projects simultaneously.
- Proficiency in Microsoft Office Suite and advanced proficiency with Microsoft Visio
- 7-10 years' experience working on technology initiatives.
Skills:- Analytical Thinking
- Collaboration
- Innovative Thinking
- Solution Delivery Process
- Solution Design
- Architecture
- Automation
- Influence
- Risk Management
- Technical Strategy Development
- Adaptability
- Application Development
- Business Acumen
- DevOps Practices
- Production Support
Shift:1st shift (United States of America)
Hours Per Week: 40
Pay Transparency detailsUS - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)
Pay and benefits information
Pay range
$151,200.00 - $193,600.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
