As a Senior Solution Delivery Consultant in Managed Services, your ability to build lasting client relationships, paired with yourexpertiseinmyAvatar, drives meaningfullong termimpact.Working post-implementation, you support established clients by offering expert guidance, system optimization, and strategic recommendations that drive value and stability. Your ability to build lasting relationships and understand each client27s unique environment ensures theyremainengaged, supported, and less likely to be at risk.

We27relooking for someone with strong skills in healthcare technology. A background in EHR systems, particularlymyAvatar, is highly valuable. Experience in clinical workflows, data analytics, and healthcare billing is a strong plus. The ideal candidate will be able to translate data into actionable insights, support technical reporting needs, and contribute to client success across a variety of healthcare IT challenges. Strong project and task management skills, along with the ability to work independently and solve problems efficiently, are essential for thriving in our fast-paced, client-facing environment.

Senior Solution Delivery Consultant- Managed Services

As a Senior Solution Delivery Consultant in Managed Services, your ability to build lasting client relationships, paired with yourexpertiseinmyAvatar, drives meaningfullong termimpact.Working post-implementation, you support established clients by offering expert guidance, system optimization, and strategic recommendations that drive value and stability. Your ability to build lasting relationships and understand each client27s unique environment ensures theyremainengaged, supported, and less likely to be at risk.

We27relooking for someone with strong skills in healthcare technology. A background in EHR systems, particularlymyAvatar, is highly valuable. Experience in clinical workflows, data analytics, and healthcare billing is a strong plus. The ideal candidate will be able to translate data into actionable insights, support technical reporting needs, and contribute to client success across a variety of healthcare IT challenges. Strong project and task management skills, along with the ability to work independently and solve problems efficiently, are essential for thriving in our fast-paced, client-facing environment.

Responsibilities

• Complete complex system configuration andassistwith testing as necessary; ensure proper configuration management and change control processes
• Gather and document business requirements based upon client requirements and known system functionality
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices
• Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants
• Identify,resolveand report solution status, risks, and issues to client and Netsmart leadership; analyze data todetermineconfiguration readiness
• Develop client relationships and navigate through conflictand complex relationship situations to achieve business objectives
• Identifyand execute process improvement opportunities and efficiencies
• Identifyand generate documentation for best practices inmethodology

Qualifications

Required

• Bachelor's degree or equivalent relevant work experience
• At least 2 years of health care information technology implementation experience including troubleshooting data and software applications
• At least 1 year of process improvement experience
• At least 1 year of project execution experience

Preferred

• Experience with programming solutionssimilar toJAVA Script, HTML, CSS, Asp.NET, C#, Visual Basic, VB.net
• Experience with Netsmart EHR solutions
• Experience within the Netsmart client industries (clinical, human services, long-term care, senior living, etc.
• Experience with reporting solutionssimilar toCrystal Reports, SSRS, SQL, Tableau, SSIS
• At least 2 years' Netsmart EHR solution work experience (myAvatar)
• Experience in Billing system maintenance or implementation
• Experience with CPT/HCPCS coding for behavioral health, including inpatient and outpatient services.
• Experience with 837P/837I claims, and clearinghouse workflows.
• Knowledge of remittance processing, 835 interpretation, and denial management.
• A/R knowledge, including aging, reconciliation, and follow-up strategies.
• Familiar with eligibility verification and Medicaid/Medicare billing, including MCOs.
• Understanding of reimbursement models (FFS, CCBHC, case rates, DRG, value-based).
• Collaborative approach to aligning billing with clinical documentation and compliance.

Expectations

• Potential travel 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

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