Zendesk

Senior Software Engineer

Zendesk • $130K — $155K *
US-Anywhere
+ 5 other locationsRemote
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in cloud infrastructure management
  • Proficiency in evaluating cloud services and alternatives
  • Strong background in automation of infrastructure
  • Experience with large-scale systems operations
  • Familiarity with both self-managed and AWS-managed services
  • Ability to advocate for performance considerations in product management

Responsibilities

  • Evaluate and implement cloud-native solutions to optimize technology stack
  • Drive the automation of infrastructure processes
  • Manage and enhance Search infrastructure at Zendesk
  • Work with pricing negotiations with cloud provider
  • Collaborate with product management on new feature considerations
  • Improve daily tools used for cluster management
  • Build and scale large systems effectively

Benefits

  • Telecommuting permitted
  • Opportunities for professional development and growth
  • Collaborative work environment
  • Access to cutting-edge technology and resources
  • Focus on work-life balance
Full Job Description
Job Description

Job Description -
  • Stay on top of new cloud services and evaluate whether cloud-native alternatives can replace our stack components. Continue to strive toward a fully automated infrastructure. Evaluate new instances to resolve the best price point as we work with our provider on long term pricing. Continue to enhance the tools we use daily to control our clusters. Work closely with product management when new features are being considered by being an advocate for not impacting performance of existing APIs. Experience operating large systems at scale. Build, manage, and scale the Search infrastructure at Zendesk - a combination of self-managed clusters and AWS-managed services. Come help us further improve our infrastructure automation so that we can continue to grow with Zendesk and our customers. Telecommuting Permitted.


About Zendesk

Zendesk is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. The company provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers. Zendesk has over 4,000 employees and serves 150,000 customers in 160 countries. The company was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour.
Learn more about Zendesk
Size
2,570 employees
Market Cap
$10.3 billion
Industry
Enterprise Technology
Net Income
-$218.1 million
Founded
2007
5 Year Trend
+33.7%
Revenue
$1 billion
NASDAQ
ZEN
* Ladders Estimates

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