Cloudflare

Senior Software Engineer, People Ops and AI Tools

Cloudflare$120K — $150K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Strong engineering background in TypeScript, Python, or Go.
  • Practical experience with large language models (LLMs) and retrieval-augmented generation (RAG).
  • Expertise in system integrations and event-driven workflows.
  • Exceptional judgment around privacy and operational risks.
  • Background in building internal tools or platform services is desirable.

Responsibilities

  • Implement AI-assisted intake for request classification and case routing.
  • Automate recruitment processes using Greenhouse for job creation and management.
  • Develop self-service tools for employee policy guidance and lifecycle changes.
  • Create durable workflows for onboarding, offboarding, and audits.
  • Build AI copilots to summarize context and suggest actions for reviews.
  • Design data reconciliation systems to ensure cross-system accuracy and auditability.
  • Integrate people systems securely using APIs, OAuth, and webhooks.
  • Collaborate with HR, IT, Legal, and Security for technical solutions to operational challenges.

Benefits

  • Innovative work environment focused on cutting-edge technology.
  • Opportunities for professional growth and development.
  • Collaborative culture with cross-functional teams.
  • Access to AI-driven tools and resources.
Full Job Description
Available Locations
  • Austin, US
About the Role

Cloudflare's People team supports 5,000+ employees globally. To scale, we are building an AI-driven operating layer on the Cloudflare Developer Platform to automate workflows, ensure data integrity, and streamline employee support.

You will ship production systems for hiring, onboarding, and self-service, using AI to create leverage while designing rigorous guardrails for sensitive employee data.

Leveraging Cloudflare Dev Platform primitives like Workers, Workflows, Access, Hyperdrive (Postgres), R2, and Workers AI / AI Gateway for durable, secure, and observable automation.
Responsibilities
  • AI-assisted intake for request classification, retrieval-augmented responses, and case routing.
  • Recruiting automation for Greenhouse job creation and management chain synchronization.
  • Self-service tools for policy guidance, approvals, and employee lifecycle changes.
  • Durable multi-step Workflows for onboarding, offboarding, and recurring audits.
  • AI copilots that summarize context and suggest next actions for human review.
  • Data reconciliation systems and exception queues for cross-system accuracy.
  • Observable audit pipelines for explainable decision-making.
  • Custom interview automation and internal technical assessment tooling.
  • Design and operate AI-assisted workflows using the full Cloudflare stack.
  • Integrate People systems via secure API, OAuth, and webhook patterns.
  • Collaborate with HR, IT, Legal, and Security to translate operational pain into technical solutions.
  • Implement robust authorization, audit logging, and error handling for high-trust data.
Desirable Skills, Knowledge, and Experience
  • Strong engineering background (TypeScript, Python, or Go) building internal tools or platform services.
  • Practical experience with LLMs, RAG, tool calling, and prompt evaluation.
  • Expertise in system-to-system integrations, identity, and event-driven workflows.
  • Exceptional judgment regarding privacy, data minimization, and operational risk.
Bonus Points
  • Prior experience in internal platform engineering or compliance-heavy environments.
  • Proficiency with React, Drizzle, Zod, and Postgres.

About Cloudflare

Cloudflare, Inc. is a web infrastructure and website security company that provides content delivery network services, DDoS mitigation, Internet security, and distributed domain name server services. Cloudflare's services sit between a website's visitor and the Cloudflare user's hosting provider, acting as a reverse proxy for websites. Cloudflare provides a scalable, easy-to-use, unified control plane to deliver security, performance, and reliability for on-premises, hybrid, cloud, and SaaS applications.
Learn more about Cloudflare
Size
2,751 employees
Market Cap
$14.4 billion
Industry
Net Income
-$119.3 million
Founded
2009
5 Year Trend
+50.6%
Revenue
$431 million
NASDAQ

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