Genesys

Senior Software Engineer

Genesys$161K — $171K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in Computer Science, Analytics, Statistical Modeling, or related field
  • One year of software engineering experience
  • Experience with scalability and availability in distributed systems
  • Familiarity with REST APIs
  • Experience working in Linux operating environments
  • Proficiency in Java, J2EE, PL/SQL, XML, HTML, CSS, UML or JIRA
  • Experience with IDE tools such as Eclipse and Visual Studio

Responsibilities

  • Develop new features for voice network infrastructure
  • Monitor and support internal and customer infrastructure
  • Design software features through agile practices
  • Implement features and resolve software defects in the field
  • Write unit and integration tests to ensure code quality
  • Serve as technical owner for cross-team projects and coordinate development
  • Guide features through deployment and into production

Benefits

  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments
Full Job Description
Genesys Cloud Services, Inc. seeks a Senior Software Engineer in Menlo Park, CA.**Telecommuting allowed for this position.**

Job description as advertised: Develop new features and components for voice network infrastructure. Perform monitoring, analysis, and support of both internal and customers' infrastructure. Design new software features through agile development practices including chartering, storymapping, and regular stand-up meetings. Implement new features and work with support services to correct any software defects found in the field and monitor platform components. Write unit and integration tests and stay current with industry developments and new trends. Work closely and collaboratively with team members. Follow best practices for security, logging, metrics and test automation as they relate to new development. Serve as technical owner for cross-team projects and coordinate efforts through the development and release process. Guide features through deployment and into production. Understand and comply with PCI and HIPAA. Adhere to Genesys Code of Business Conduct and Ethics. Telecommuting allowed for this position.

Minimum Qualifications: The position requires a Master's degree in Computer Science, Analytics, Statistical Modeling, or a related field of study plus one (1) year of experience in related occupation with software engineering experience. Position requires any amount of experience in ALL of the following:

  • Experience with scalability and availability in distributed systems.
  • Experience with REST APIs.
  • Experience with Linux operating environments.
  • Experience with agile development practices, including chartering, storymapping, and stand-up meetings.
  • Experience with IDE tools including Eclipse, Visual Studio, SQL Server Management Studio, Oracle SQL Developer
  • Experience with Java, J2EE, PL/SQL, XML, HTML, CSS, UML or JIRA.
  • Telecommuting allowed for this position.


Salary range: $161,637 to $171,637 annually.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$121,000.00 - $212,800.00

Benefits:
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments


Click here to view a summary overview of our Benefits.

What Happens After You Apply

After you apply, here's what you can typically expect:
  • Our Talent Acquisition team reviews your application with the hiring team.
  • A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
  • Next, you'll meet the hiring manager and other members of the interview team.
  • We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
  • After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys

Genesys is a cloud-based customer experience and call center solution provider. The company was founded in 1990 and is headquartered in Daly City, California. Genesys provides customer experience solutions that include contact center and workforce optimization software, as well as analytics and artificial intelligence capabilities. The company serves a variety of industries, including banking, healthcare, insurance, and telecommunications. Genesys has more than 10,000 customers in over 100 countries.
Learn more about Genesys
Size
5,000 employees
Industry
Founded
1990

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