VXI Global Solutions

Senior Software Engineer, AI & App Experience

VXI Global Solutions$164K — $259K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of backend software development experience in production environments
  • Proficiency with AI tooling and AI native development
  • Proficiency with Python or comparable frameworks
  • Experience with transactional databases (e.g., Postgres) and caching systems (e.g., Redis)
  • Familiarity with architectural patterns in high-scale systems
  • Strong focus on writing maintainable, well-tested code
  • Drive to learn and dive deep into technical systems

Responsibilities

  • Design, build, and scale new capabilities for Jade, Chime's AI-powered financial assistant
  • Develop agent architectures, prompt strategies, and orchestration patterns
  • Build eval frameworks, observability, and guardrail systems for efficient shipping
  • Partner cross-functionally to solve member pain points with secure, scalable solutions
  • Improve system reliability through performance tuning and architectural enhancements
  • Contribute to technical design, code reviews, and mentorship to maintain high standards
  • Bring curiosity and initiative to explore and enhance system functionalities

Benefits

  • In-office work policy with hybrid schedule (4 days in-office, 1 day remote)
  • Benefits supporting work and life including backup child, elder, and pet care
  • Comprehensive health, financial, and wellbeing benefits
  • Generous vacation policy and company-wide paid days off
  • 1% of time off for community service
  • Annual wellness stipend for wellness-related expenses
  • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
  • Access to family planning reimbursement
  • Opportunity to join an experienced FinTech team making a meaningful impact
Full Job Description
About the Role

We are looking for a Senior Full-Stack Engineer to join our team and help build Jade, Chime's AI-powered financial assistant.

As a senior engineer on this team, you'll work across the full breadth of what it takes to bring an AI product to life - from designing new agent capabilities and conversation experiences to building the eval frameworks, observability, and guardrail systems that ensure Jade is reliable and safe for millions of members. You'll shape how Jade reasons, acts, and improves over time.

You'll build member-facing capabilities that help people manage their spending, stay on top of subscriptions, and hit their financial goals. You'll also develop internal tools, dashboards, and backend services for model routing, prompt management, agent orchestration, and evaluation pipelines. The AI landscape evolves rapidly, and so does Jade. You'll need to learn quickly, adapt to shifting priorities, and proactively identify what's needed next - whether that's a new financial capability, a better way to test conversations, or a system to keep quality high as we scale. If you're excited about the unique challenges of shipping LLM-powered products at scale, this is the role for you.

The base salary offered for this role and level of experience will begin at $164,000 and up to $259,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
  • Design, build, and scale new capabilities for Jade, Chime's AI-powered financial assistant
  • Develop agent architectures, prompt strategies, and orchestration patterns that shape how Jade reasons and acts
  • Build eval frameworks, observability, and guardrail systems that let the team ship with speed and confidence
  • Partner cross-functionally to solve member pain points and deliver secure, scalable solutions
  • Improve system reliability through performance tuning and architectural enhancements
  • Contribute to technical design and maintain high standards across the codebase through code reviews and mentorship
  • Bring curiosity and initiative to explore how things work and how they can work better
To thrive in this role, you have
  • 5+ years of backend software development experience in production environments
  • Proficiency with AI tooling and AI native development
  • Proficiency with Python or comparable frameworks
  • Experience with transactional databases (e.g., Postgres) and caching systems (e.g., Redis)
  • Familiarity with architectural patterns in high-scale systems
  • A strong focus on writing maintainable, well-tested code
  • A drive to learn and dive deep into technical systems
  • Bonus: Experience with agent development, fintech, or startup environments

#LI-Onsite #LI-AA1

What we offer for our full-time, regular employees
  • Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
  • Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
  • Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
  • Generous vacation policy and company-wide paid days off
  • 1% of your time off to support local community organizations of your choice
  • Annual wellness stipend to use towards eligible wellness related expenses
  • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
  • Access to family planning reimbursement
  • ♥ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

About VXI Global Solutions

VXI Global Solutions is a business process outsourcing company that provides customer care, technical support, and back-office services to its clients. The company was founded in 1998 and has since grown to have over 30,000 employees across 42 locations worldwide. VXI Global Solutions prides itself on its ability to provide high-quality customer service and support to its clients, which range from small startups to Fortune 500 companies. The company's services are designed to help its clients improve customer satisfaction, reduce costs, and increase revenue.
Learn more about VXI Global Solutions
Size
30,000 employees
Industry
Founded
1998

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