Amazon

Senior Software Development Engineer, Amazon Customer Service

Amazon$168K — $227K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of professional software development experience
  • Proficient in at least one programming language
  • Experience leading design and architecture of complex systems
  • Mentoring experience or tech lead role
  • Experience with full software development lifecycle

Responsibilities

  • Design and implement solutions for complex problems end-to-end
  • Collaborate with engineers, scientists, and product owners to deliver features
  • Ensure quality of architectural decisions across teams
  • Establish long-term strategies for systems and operational processes
  • Support existing platforms while developing next-generation solutions
  • Mentor junior team members and provide technical direction

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Mental health support and EAP services
  • Flexible Spending Accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
We are looking for a Senior Software Development Engineer to play a key role in designing and building the next generation of self service tools, that will scale to serve our customers globally.

As an Sr SDE on this team you will own complex, ambiguous problems end-to-end: from architecture and design through implementation, deployment, and operational excellence. You will mentor engineers, influence technical direction across partner teams, and build systems that operate at massive scale with high availability.

If you are passionate about developing products that scale and perform at high availability and have the customer obsession to build experiences to serve millions of Amazon customers, this is the team for you!

Key job responsibilities

- Responsible for end-to-end design, development, test, implementation of complex problems including planning, risk, trade-offs.

- Work with engineers, scientists and product owners to define and deliver complex features.

- Guide and ensure quality of architectural decisions across products and teams.

- Help establish the long-term success strategy for team-owned systems, development best practices, and operational excellence processes.

- Ensure existing platforms and services remain fully supported while contributing to the creation of next generation solutions.

- Provide technical direction and mentor junior team members.

About the team

Customer Service Technologies part of Amazon Customer Service ( CS) builds the platforms and products that power Amazon's world-class customer service experiences. The CS Aria team builds intelligent resolution systems that help customers self-resolve issues quickly and seamlessly, using a combination of LLM powered as well as workflow based Resolvers.

BASIC QUALIFICATIONS

- 5+ years of non-internship professional software development experience

- 5+ years of programming with at least one software programming language experience

- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- Experience as a mentor, tech lead or leading an engineering team

PREFERRED QUALIFICATIONS

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

- Bachelor's degree in computer science or equivalent

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Santa Clara - 193,300.00 - 261,500.00 USD annually

USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Information Technology Jobs

Find similar Senior Software Development Engineer, Amazon Customer Service jobs: