Position SummaryThe IT Manager, Business Partner & Product Manager, is accountable for the operational health and business support strategy of MPC's Commercial Digital portfolio. This leader oversees service management, AMS performance, major incident coordination, stakeholder engagement, and support readiness for mission-critical Commercial systems. The role combines business relationship management, operational leadership, and digital transformation to ensure Commercial users receive reliable, high-quality technology services while continuously improving support effectiveness, governance, and user experience.
Key Responsibilities- Manages daily operations of the team, providing guidance, mentorship, and driving a culture of innovation and continuous improvement. Oversees recruitment, development, retention, and performance to build strong talent.
- Plans and leads low- to medium-complexity IT projects, ensuring they are delivered on time, within budget, and adhere to quality standards.
- Ensures the availability, reliability, and security of technology systems. Collaborates with key stakeholders and internal groups to identify needs, deliver effective solutions, and support business objectives.
- Lead the end-to-end lifecycle of digital products and solutions-from ideation through delivery and support-by orchestrating cross-functional collaboration across development, QA, and operations to ensure timely, high-quality releases aligned with IT standards and governance. Champion a culture of continuous improvement and innovation by leveraging performance metrics and user feedback to identify and act on opportunities. Embed practices that foster long-term sustainability, operational resilience, and service excellence. Proactively manage risks with a strong emphasis on cybersecurity, data integrity, and regulatory compliance.
- Align product roadmaps with business strategy and long-term objectives, especially within enterprise and Oil & Gas industry contexts. Champion technology-driven process improvements through cloud, cybersecurity, data governance, and digital transformation initiatives that foster innovation and a culture of continuous improvement.
- Build strong business partnerships to gather, prioritize, and translate requirements into actionable digital product roadmaps aligned with both short-term needs and long-term business strategies. Serve as a bridge between business units and IT delivery, translating complex needs into initiatives, managing expectations, resolving issues, and fostering continuous engagement.
- Oversee budgets, timelines, and vendor relationships to ensure cost-effective and timely delivery of IT services. Make strategic decisions on resource allocation and contract negotiations that align with business priorities and drive transformational outcomes.
- Act as a change agent by driving the adoption of IT solutions through strategic and structured change management programs that prioritize user experience. Provide support for tailored training and documentation to foster connection, build trust, and maximize value realization.
- Lead the Commercial Digital support function responsible for service oversight, incident coordination, triage, business impact assessment, AMS alignment, and operational continuity across Commercial applications.
- Serve as the primary business-facing escalation and coordination leader for Commercial support issues, ensuring timely communications, clear ownership, and effective resolution across AMS, Product, IT, and business teams.
- Mature the Commercial support operating model by defining roles, escalation paths, metrics, runbooks, support readiness practices, and AMS accountability mechanisms.
- Partner with Product teams to ensure support insights, recurring incident trends, user pain points, and operational risks are incorporated into product roadmaps and continuous improvement plans.
- Drive support readiness for strategic initiatives, releases, patches, migrations, and month-end/accounting close activities.
- Use ServiceNow, SLA performance, ticket trends, user feedback, and operational health metrics to identify improvement opportunities and reduce repeat incidents.
Education and Experience- Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required.
- 10+ years of diversified IT experience required.
- 3 or more years of direct or indirect leadership experience required.
- Experience delivering IT products or services aligned with business strategy, including oversight of project timelines and vendor relationships required.
- Experience driving change management initiatives, ensuring adoption, and achieving short- to medium-term business goals required.
- Experience adapting and executing plans based on established strategies and organizational objectives required.
- Proven experience leading cross-functional teams, including management of exempt professional staff preferred
- Experience supporting strategic initiatives and transition-to-support readiness.
Required Experience:- Experience leading business-facing application support teams for critical enterprise applications, including incident management, operational readiness, service delivery, and continuous improvement.
- Experience managing third-party support providers, including SLA management, escalations, vendor performance, and service accountability.
- Experience leading major incident response, business continuity, operational governance, and support for critical business events (e.g., month-end close).
- Experience leading and developing teams of business systems analysts, support analysts, or similar technology professionals.
Preferred Experience:- Knowledge of Commercial business processes, including trading, scheduling, pricing, supply optimization, accounting close, invoicing, reporting, and data management.
- Experience supporting large-scale enterprise application environments and collaborating across business, product, IT, and managed service organizations.
Skills- Strategic Outlook - Examines issues, generates ideas, creates future scenarios, and develops plans with a long-term perspective. Ensures short-term goals support long-term strategy and that organizational/functional strategy aligns with and supports MPC's overall business strategy.
- Business Acumen - Applies knowledge of MPC's business, industry, and the marketplace to advance the organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy.
- Results Driven - Drives operational and process excellence and innovative behavior by empowering others, collaborating, taking appropriate risks, making timely decisions, and holding people accountable for results.
- Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
- Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
- Energizing the Organization - Creates a purposeful, engaged, optimistic workforce.
- Ongoing Learning & Self-Development - Regularly determines new areas for learning and acquires strategies and best practices for gaining/improving knowledge, behaviors, and skills.
- Selecting and Developing People - Recognizes and selects high caliber talent, accurately assesses abilities and potential, coaches to develop capabilities and builds high- performing teams.
- Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
- Data-Driven Decision Making - Applies data to make informed decisions with a priority on using real-time data, analytics, and insights to optimize operations, improve safety, and enhance the company's competitive edge.
- Digital Awareness - Actively explore, learn, and implement emerging digital tools, technologies, and trends. Involves seeking out new information, asking insightful questions, and testing innovative approaches to understand how digital solutions can create value, improve processes, or enhance experiences. Demonstrates openness to change, continuous learning, and adapting to the evolving digital landscape.
- Influencing Others - The ability to garner support for initiatives by gaining the respect of others and inspiring trust and confidence.
MINIMUM QUALIFICATIONS:
• Bachelors Degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required.
• 10+ years of diversified IT experience
• 3+ years of direct or indirect leadership experience
• Proven experience leading cross-functional teams, including management of exempt professional staff.
• Demonstrated ability to deliver IT products or services aligned with business strategy, including oversight of project timelines and vendor relationships.
• Experience driving change management initiatives, ensuring adoption, and achieving short- to medium-term business goals.
• Demonstrated ability to adapt and execute plans based on established strategies and organizational objectives.
Location:
Findlay, Ohio
Additional locations:
Houston, Texas, San Antonio, Texas
Job Requisition ID:
Location Address:
539 S Main St
Education:
Bachelors: Information Technology (Required)
Employee Group:
Full time
Employee Subgroup:
Regular
