Job DescriptionGuide and shape the future of technology at a globally recognized firm, driven by pride in ownership.
As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the COMMERCIAL & INVESTMENT BANK Merchant and Commercial Card Production Management, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.
Job responsibilities - Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features, efficiency, and stability
- Effectively negotiates with peers and executive partners to ensure optimal outcomes for all
- Drives the adoption of site reliability practices throughout the organization
- Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics
- Drives a culture of continual improvement and solicits real-time feedback to improve the customer's experience
- Ensures your team collaborates with other teams within your group's specialization and avoids duplication of work where possible
- Follows blameless, data-driven, post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes
- Provides personalized coaching for entry to mid-level team members
- Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences
Key Responsibilities: - Leadership and Team Management:
- Lead and mentor a global team of site reliability engineers, fostering a culture of innovation, collaboration, and continuous improvement.
- Provide leadership training to enhance strategic thought leadership capabilities and understanding of SRE tenets.
- Operational Efficiency:
- Implement enhanced communication protocols and structured prioritization processes to streamline operations and reduce missed deliverables.
- Develop a dashboard for resource capacity monitoring to enable real-time adjustments and better capacity planning.
- Strategic Service Improvement:
- Introduce automation and AI-driven solutions to improve monitoring, telemetry, and communication processes.
- Deploy AI algorithms for pattern and trend detection to proactively address potential issues and optimize system performance.
- Onboarding and Recruitment:
- Develop a comprehensive onboarding program for new SREs to accelerate integration and productivity.
- Expedite the hiring process to fill open positions and ensure the team is adequately staffed to meet demands.
- Alignment with SRE Tenets:
- Implement training programs focused on the five key SRE tenets, ensuring all team members understand
Required qualifications, capabilities, and skills - 15+ years of experience in site reliability engineering, with a focus on financial services.
- Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls
- Experience leading technologists to manage and solve complex technological issues at a firmwide level
- Ability to influence the team's culture by championing innovation and change for success
- Experience hiring, developing, and recognizing talent
- Strong communication skills and a desire to mentor and educate others on SRE principles and practices.
- Technical proficiency in Python, Java, AWS Cloud, Jenkins, Terraform, Kubernetes, Docker, and monitoring tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk.
- Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
- Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
- Experience with troubleshooting common networking technologies and issues
- Formal training or certification on software engineering concepts and 5+ years applied experience
- 5+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise
Preferred qualifications, capabilities, and skills - Ability to code and demonstrate data fluency
- AWS Certified Cloud Practitioner or equivalent certifications
- Bachelor of Engineering or equivalent experience
About UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the TeamJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
