Senior Services Specialist (Social Connections & Prescribing)

Toronto Public Library

• $96K — $109K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Graduate degree in Library or Information Science or equivalent education
  • 4+ years of professional public library experience, including 2+ years in Social Connections & Prescribing
  • Strong understanding of public service philosophy and human rights legislation
  • In-depth knowledge of special service area with analytical/research skills
  • Experience in project management
  • Proven leadership and communication skills
  • Ability to coach, train, and motivate staff

Responsibilities

  • Provide expert information for service planning
  • Develop and lead service plans and change management processes
  • Establish performance standards and evaluation methodologies
  • Lead project teams and prepare related reports
  • Implement training programs in area of expertise
  • Foster community contacts and disseminate research trends
  • Act as Library spokesperson in media and community

Benefits

  • Opportunity for professional development and training
  • Engagement in community outreach initiatives
  • Involvement in cross-divisional projects
  • Flexible work hours including evenings and weekends
  • Supportive work environment with a focus on collaboration
Full Job Description
Job Number:

J0926-0465

Posting Date:

October 1, 2026

Closing Date:

October 9, 2026

Job Title:

Senior Services Specialist (Social Connections & Prescribing)

Branch/Department:

Deer Park

Division:

Service Development & Innovation

Assignment:

Social Connections & Prescribing

Employment Type:

Temporary Full Time

Status:

Full-Time

# of Open Positions:

1

Salary:

$96,969.60 - $109,582.20/Year

New vacancy:

No

Posting Type: Relatively Equal Process - Article 16.03

Specific Position Information: The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.

Hours per week and Schedule of Work: (Hours and Schedule of work are subject to change in accordance with Article 19): 35 hours per week. Evenings & Saturdays required.

Expected end date: July 03, 2028

Assignment: Social Connections & Prescribing

Salary: $96,969.60 to $109,582.20

Job Summary:
To provide direct and indirect customer service, special service planning, leadership and expertise at the system level and to coordinate the divisional and cross-divisional delivery of a targeted service.

Duties:
Under the general direction of the designated manager, the position is responsible for:

Leadership Functions:
  • providing expert information in the planning process related to specific area of expertise
  • developing service plans related to specific area of expertise, including cross-divisional initiatives, and leading associated change management processes
  • developing standards and performance measures
  • developing evaluation methodologies and evaluating performance and outputs
  • leading or participating in project teams and committees
  • preparing reports and presentations related to the specific area of expertise
  • developing and implementing training programs related to area of expertise
  • establishing and fostering contacts in the community related to area of expertise
  • identifying pertinent trends related to the specific area of expertise and disseminating awareness of new research and developments
  • providing leadership and acting, as required, as Library spokesperson in the specific area of expertise with respect to the media and community or professional organizations
  • coaching, mentoring and maintaining liaison with branch and department staff

Service Functions:
  • providing information services
  • leading or participating in the processes for development of information tools related to specific area of expertise at the system level
  • taking the lead or participating in the development of grant and funding proposals related to the specific area of expertise
  • participating in system collection development related to the specific area of expertise
  • planning, conducting and evaluating individual programs and events
  • performing various duties at the branch, area or system level such as associated collection development and community outreach.

Qualifications:
  • Graduate degree in Library or Information Science from an accredited institution or equivalent education
  • Minimum of four (4) years' professional public library experience, including a minimum of two (2) years in the area of expertise [Social Connections & Prescribing]
  • Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
  • Professional skills, including in-depth knowledge of special service area and analytical/research skills
  • Experience and/or training in project management
  • Proven leadership, interpersonal, communication, presentation and planning skills
  • Proven coaching and training skills
  • Proven ability to allocate work and direct, organize and motivate staff
  • Strong interpersonal skills and the proven ability to work cooperatively with staff at all levels
  • Proven ability to exercise sound judgement and flexibility.

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