Role Overview:We are seeking a highly experienced Senior Solution Architect - ServiceNow to lead the design, implementation, and optimization of enterprise-scale ServiceNow solutions. The ideal candidate will possess deep expertise in ServiceNow Discovery, CMDB, Custom Integrations, Data Transformation, ITSM processes, and Enterprise Service Mapping. This role requires strong technical leadership, architecture governance capabilities, and a thorough understanding of enterprise infrastructure components including DNS, domains, servers, networks, cloud platforms, and application dependencies. The architect will collaborate with various stakeholders to deliver scalable and reliable ServiceNow solutions that enhance visibility, operational efficiency, and service management maturity.
Key Responsibilities:- Define and own end-to-end ServiceNow architecture and technical design.
- Lead platform strategy, roadmap planning, and governance activities.
- Design scalable, secure, and maintainable ServiceNow solutions aligned with enterprise architecture standards.
- Provide technical leadership and mentorship to development and implementation teams.
- Design, implement, and optimize ServiceNow CMDB architecture.
- Lead ServiceNow Discovery deployments across on-premises, cloud, and hybrid environments.
- Establish CMDB governance, reconciliation rules, identification rules, and data quality frameworks.
- Ensure accurate population and maintenance of Configuration Items (CIs) and their relationships.
- Drive Service Mapping and dependency mapping initiatives.
- Analyze and document business service dependencies across applications, infrastructure, databases, middleware, cloud, and network components.
- Design solutions for service dependency visualization and impact analysis.
- Collaborate with infrastructure and application teams to establish end-to-end service views.
- Support operational resilience and root cause analysis initiatives through accurate dependency models.
- Architect and implement complex custom integrations between ServiceNow and enterprise systems.
- Design integrations using REST, SOAP APIs, MID Server, Integration Hub, JDBC, and LDAP.
- Define data migration and transformation strategies for onboarding external data sources.
- Ensure data consistency, integrity, and governance across integrated platforms.
- Lead troubleshooting and optimization of integration performance.
- Implement and optimize ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.
- Align ServiceNow solutions with ITIL best practices.
Required Skills:- Digital: ServiceNow_Customer Service Management
- ServiceNow Discovery
- CMDB
- Custom Integrations
- Data Transformation
- ITSM processes
- Enterprise Service Mapping
- Technical leadership and architecture governance
- Understanding of enterprise infrastructure components (DNS, domains, servers, networks, cloud platforms, application dependencies)
- Experience with REST, SOAP APIs, MID Server, Integration Hub, JDBC, LDAP
Qualifications:- 10+ Years of IT Experience
- 5+ Years of ServiceNow Architecture Experience
