Molina Healthcare

Senior ServiceNow Engineer - AI Enablement & Platform Strategy - Remote

Molina Healthcare$120K — $145K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field.
  • 5-7 years of experience in ServiceNow engineering or platform administration.
  • Proven hands-on experience with ServiceNow ITSM and core functionalities.
  • Track record of enhancements utilizing AI or intelligent automation.
  • Experience in managing ServiceNow within a large enterprise environment.

Responsibilities

  • Design and enhance ServiceNow solutions with a focus on AI and automation.
  • Lead implementation of platform improvements for efficiency and service quality.
  • Guide platform configurations for scalability and performance.
  • Drive integration of AI capabilities into workflows and services.
  • Steer stakeholder collaborations to define AI-enabled use cases.
  • Own the ServiceNow platform roadmap, aligning with business objectives.
  • Analyze new features to drive adoption and evaluate their strategic value.

Benefits

  • Comprehensive benefits package including health and wellness options.
  • Opportunities for professional development and training.
  • Supportive work environment fostering collaboration and mentorship.
  • Flexible working arrangements to promote work-life balance.
Full Job Description
Job Description

Job Summary
We are seeking an experienced ServiceNow Engineer to drive platform enhancements, AI adoption, and strategic evolution of the ServiceNow platform across the enterprise. This role will focus on leveraging AI driven capabilities (e.g., automation, predictive intelligence, virtual agents, and generative AI features) while ensuring the platform remains scalable, cost optimized, and aligned with enterprise objectives.

The ideal candidate combines deep ServiceNow technical expertise with the ability to roadmap platform direction, guide architectural decisions, and optimize licensing and operational costs-while enabling measurable business outcomes.

Key Responsibilities
ServiceNow Platform Engineering & Enhancement

  • Design, build, and enhance ServiceNow solutions across ITSM and related modules with a focus on automation and AI enabled capabilities
  • Lead technical implementation of platform features that improve efficiency, user experience, and service quality
  • Ensure platform configurations follow best practices for scalability, maintainability, and performance
  • Act as a senior technical authority for complex platform design and troubleshooting

AI Enablement & Intelligent Automation

  • Drive adoption of ServiceNow AI capabilities, such as predictive intelligence, virtual agents, conversational experiences, and intelligent automation
  • Identify opportunities to embed AI into workflows, service delivery, and operational processes
  • Partner with stakeholders to translate business needs into AI enabled ServiceNow use cases
  • Ensure AI features are deployed responsibly, securely, and aligned with governance expectations

Platform Roadmap & Strategic Direction

  • Own and maintain the ServiceNow platform roadmap, aligning technical enhancements with enterprise priorities and business outcomes
  • Evaluate new ServiceNow features and releases to determine value, readiness, and adoption strategy
  • Provide clear technical guidance on platform evolution, deprecations, and modernization opportunities
  • Influence stakeholders on long term platform strategy, including expansion into additional modules or capabilities

Cost Optimization & Licensing Efficiency

  • Develop a strong understanding of ServiceNow licensing models and SKU entitlements
  • Partner with leadership, procurement, and finance to ensure cost effective use of platform capabilities
  • Identify opportunities to reduce cost through consolidation, automation, configuration optimization, and feature rationalization
  • Balance innovation and expansion with fiscal responsibility and licensing efficiency in an enterprise environment

Governance, Standards & Collaboration
  • Establish and maintain platform standards, guardrails, and governance practices
  • Ensure platform changes meet security, compliance, and audit requirements
  • Collaborate with architects, product owners, and business leaders to ensure consistent and aligned implementations
  • Mentor junior engineers and contribute to a culture of engineering excellence

JOB QUALIFICATIONS

Required Education

Bachelor's Degree.

Required Experience

5-7years of of experience in ServiceNow engineering or platform administration

  • Strong hands on experience with ServiceNow ITSM and core platform capabilities
  • Experience driving platform enhancements that leverage AI or intelligent automation
  • Demonstrated ability to define and execute a ServiceNow platform roadmap
  • Experience managing ServiceNow in a large, complex enterprise environment
  • Strong understanding of platform design, performance, and operational best practices

Preferred Qualifications

  • Experience with ServiceNow AI features, virtual agents, or predictive intelligence
  • Familiarity with additional ServiceNow modules (ITOM, CSM, HRSD, etc.)
  • Experience in regulated industries (healthcare, insurance, finance, public sector)
  • Prior ownership of platform cost optimization or licensing strategy
  • Experience partnering with executive and senior leadership on platform direction

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package.

About Molina Healthcare

Molina Healthcare focuses exclusively on government-sponsored health care programs for families and individuals who qualify for government-sponsored health care. It contracts with state governments and serves as a health plan, providing a wide range of quality health care services to families and individuals.

Molina Healthcare Careers

Join the dedicated team at Molina Healthcare, a leader in providing quality healthcare services to families and individuals who qualify for government-sponsored programs, including Medicaid and Medicare. As one of the most respected companies in the health services industry, Molina Healthcare offers unparalleled job opportunities aimed at empowering your career growth and professional development.

Work You’ll Do

At Molina Healthcare, you will engage in meaningful work that directly impacts lives across the country. Our team is committed to innovation in healthcare, ensuring that all members receive the best care possible. By joining us, you will collaborate with skilled professionals dedicated to our mission of providing accessible, high-quality healthcare.

Career Opportunities and Growth

Whether you are looking for your first job, seeking a leadership role, or aiming to specialize in healthcare professions, Molina Healthcare offers a range of career paths. Our job opportunities span across various functions, including clinical services, customer support, IT, project management, and more. We believe in fostering the growth of our employees through professional development, leadership training, and diversity initiatives.

Internship Programs

Kickstart your career with a Molina Healthcare internship. Our internships provide invaluable workplace experience, offering a glimpse into the healthcare industry through hands-on projects and mentorship. Interns at Molina Healthcare gain critical skills that prepare them for future employment, making them competitive candidates in the job market.

Culture and Benefits

Molina Healthcare is not just a company; it’s a community. We prioritize a culture of inclusivity and respect, where all team members are encouraged to bring their whole selves to work. Our employees enjoy comprehensive benefits, including health insurance, retirement plans, and wellness programs, all designed to support both their professional and personal lives.

Join Our Team

Explore the various positions available at Molina Healthcare and find where your skills and interests align with our needs. We are continuously hiring talented individuals who are passionate about making a difference in healthcare. Prepare your resume, sharpen your interview skills, and become part of a team that values hard work and creativity.

Stay Connected

Keep up to date with the latest at Molina Healthcare: - **Career Growth and Networking:** Advance your career through our professional development and networking opportunities. Learn from leaders and peers alike to build connections that propel your career forward. - **Innovation and Leadership:** Drive change and lead with confidence by participating in our leadership and innovation training programs.

Apply Now

Ready to take the next step in your healthcare career? Search open positions that match your skills and interests on the Molina Healthcare Jobs portal. We look for driven, curious, and compassionate team players ready to make an impact.

Stay Informed

Subscribe to Molina Healthcare job alerts and receive updates on new openings and company news directly to your inbox. Tailor your subscription to match your career preferences and stay ahead in the dynamic field of healthcare. Join Molina Healthcare, where your career is nurtured, your contributions are valued, and your growth is guaranteed.
Learn more about Molina Healthcare
Size
14,000 employees
Market Cap
$19.5 billion
Industry
Net Income
$673 million
Founded
1980
5 Year Trend
+9.3%
Revenue
$19.4 billion
NASDAQ

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