Roles & Responsibilities:

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Technical Architect to oversee the development, customization, and integration of ServiceNow applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to lead a team of developers. CTA certification mandatory.

Key Responsibilities:

Platform Management: Oversee the administration and maintenance of the ServiceNow platform, ensuring optimal performance and reliability.

Custom Application Development: Lead the design, development, and deployment of custom applications on the ServiceNow platform.

Integration: Manage and implement integrations between ServiceNow and other enterprise systems using APIs, web services, and other integration tools.

Technical Leadership: Provide technical guidance and mentorship to a team of developers, ensuring best practices and high-quality code.

Program Management : Coordinate with project managers to ensure timely delivery of projects, meeting all requirements and specifications.

Stakeholder Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions.

Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of the ServiceNow platform.

Qualifications:

Experience: Minimum of 10+ years of experience in ServiceNow and 4 years relevant experience as a ServiceNow Architect

Technical Skills:

Proficiency in JavaScript, HTML, CSS, and other web technologies.

Strong understanding of ServiceNow modules, including ITSM, CSM, HRSD, ITOM and ITAM.

Experience with ServiceNow integration using REST/SOAP APIs.

Knowledge of database concepts and SQL.

Certifications: Certified Technical Architect (CTA) Nice to have

Soft Skills: Excellent communication, leadership, and problem-solving skills