To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Create and maintain safe working environment and culture within the organization
- Take care of company property
- Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
- Demonstrates high impact culture through innovation, accountability and empowerment
- Is agile in responding quickly to customer issues
- Operational and strategic management
- Autonomy to make decisions that impact divisional and cross-functional / commercial span of control
- Ensures cost/revenue support the financial goals of the P&L
- Provides proactive direction to commercial teams to ensure service center objectives are achieved
- May provide direct supervisor to sales and other commercial colleagues
- Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation
Travel Requirements:
- Some travel required
- 20%-40% travel depending on division & location (overnight stays, away from home)
Driving Requirements:
QUALIFICATIONS:
Education Requirements:
- Bachelor's degree strongly preferred; equivalent military or relevant industry experience may be considered in lieu of a degree
- An MBA or other relevant advanced degree is considered an asset, particularly for candidates with leadership or strategic responsibilities
Experience Requirements:
- Ability to obtain all required customer clearances (TWIC, DISA, etc.)
- Industrial or commercial process water experience required
- Clean driving record
- 10+ years of technical work experience with 3 years of industry specific experience
- Combined with 3 years of leadership/management experience
Skill Requirements:
- Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
- Proactively drives strategy and task execution with high levels of autonomy
- Strong collaboration with other disciplines
- Advanced execution and organization skills
- Develops multiple large teams
- Leadership, scope of responsibility for large sized teams; regional or across NAM
- Proficient understanding of business acumen
- Advanced understanding of financial principals
- Excellent communication skills
- Fluent User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Advanced SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)
- Advanced understanding of business reporting and delivering insights from those reports
- Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics)
- Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)
Team Management:
• Lead and manage a team, providing guidance, feedback, and support.
• Set goals and KPIs for team members and monitor performance.
• Foster a positive and collaborative work environment.
• Develop and implement training programs to keep team members updated on trends and strategies.
